John Christian Solomon
Geraldton,Australia
Summary
Energetically advanced from Customer Services Staff to Shift Supervisor at KFC, showcasing adaptability and a goal-oriented mindset. Excelled in staff development and cash handling, significantly enhancing customer satisfaction and operational efficiency. Demonstrated a commitment to safety and continuous self-improvement, contributing to a positive and dynamic team environment. Proficient food service management professional successful at overseeing employee training, optimizing team performance, and increasing customer satisfaction. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
9
9
years of professional experience
Work History
Shift Supervisor
KFC
Geraldton, Australia
02.2018 - Current
- Monitored actions of staff and customers to uphold health and safety standards.
- Responded to customer concerns efficiently, accurately and with detailed information.
- Managed cash flow, overseeing daily receipts and bank deposits.
- Delegated work to staff, setting priorities and goals.
- Distributed food to service staff for prompt delivery to customers.
- Oversaw inventory and ordered ingredients to restock freezers, fridges, and pantries.
- Analyzed sales data and financial reports to identify trends and areas for improvement.
- Coordinated with chefs and kitchen staff to develop menus that satisfied customer preferences while managing costs.
- Inspected kitchens and storage areas for cleanliness, temperature control and organization.
- Oversaw the maintenance and repair of restaurant equipment to ensure operational efficiency.
- Handled customer complaints and feedback, implementing changes to improve service.
- Supervised, trained and evaluated kitchen staff on proper food handling techniques and safety procedures.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Rotated and replenished products in display cases.
- Monitored temperatures of prepared food and cold storage areas.
- Observed food safety and sanitation protocols to reduce germ spread.
- Collaborated with health inspectors to address any compliance issues promptly.
- Assisted in planning and executing special events and catering services.
- Coached staff on strategies to enhance performance and improve customer relations.
- Managed inventory and rotated food products in storage to avoid spoilage and waste.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Cleaned and sanitized kitchen equipment, utensils, and workstations.
- Oversaw daily operations of the restaurant, ensuring efficient service and customer satisfaction.
- Executed quality checks of food service equipment and appliances, verified proper working condition and scheduled preventive maintenance and repairs without service disruptions.
- Trained new employees on restaurant policies, procedures, and customer service standards.
- Completed routine maintenance and repair.
- Utilized various software and tools to streamline processes and optimize performance.
- Updated restaurant policies and procedures as needed to improve workflow and efficiency.
- Monitored food preparation methods, portion sizes, and presentation to ensure quality standards were met.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
Customer Services Staff
KFC
Geraldton, Western Australia
01.2016 - 02.2018
- Greeted customers and provided friendly customer service.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Kept customer and food preparation areas clean and well-organized.
- Answered customers' questions and provided information on store procedures or policies.
- Answered customer inquiries regarding menu items, prices, promotions and special offers.
- Built and maintained productive relationships with employees.
- Stocked shelves with food items and supplies as needed.
- Greeted customers promptly and responded to questions.
- Processed sales transactions to prevent long customer wait times.
- Processed efficient and accurate cash, check, debit, and credit card payments using the Point-of-Sale system.
- Accurately made changes for cash transactions.
- Performed opening and closing duties, such as restocking supplies and cleaning counters, tables, and floors at the end of each shift.
- Ensured compliance with health codes by adhering to hygiene standards while preparing food items.
- Reviewed contents on food trays to check complete order.
- Adhered to social distancing protocols and wore mask or face shield.
- Trained new employees on how to use cash registers, prepare orders and provide excellent customer service.
- Replenished condiments, napkins, utensils and other necessary items during shifts.
- Took orders, prepared foods and processed payments in full-service establishment.
- Rotated stock to ensure the freshness of products.
- Counted and balanced cashier drawers.
- Operated cash registers, credit card machines and other related equipment accurately.
- Professionally handled customer complaints while following company policies and procedures.
- Completed routine maintenance and repair.
- Boosted customer satisfaction levels by going the extra mile to personalize service for each customer.
Education
Automotive Engineering - Automotive Engineering
Geraldton Senior College
Geraldton, Western Australia12.2018
Certificate II - Information, Technology & Media
Geraldton Senior College
Geraldton, Western Australia12.2018
Skills
- Positive Outlook
- Adaptability
- Dedicated Worker
- Goal-Oriented Mindset
- Self-Improvement Initiatives
- Shift reporting
- Cash handling expertise
- Safety awareness
- Safety reviews
- Customer-oriented
- Staff development
- Training and mentoring
References
Ms Gina, Main Manager, KFC Geraldton
Personal Information
Date of Birth: 08/25/00
Application Details
10/30/17, Shift Supervisor, Mr J A Rank, Personal Manager, Geraldton Airport, Mount Magnet Rd, Moonyoonyooka, WA, 6530, Indeed, 10/26/17
References
References available upon request.
Timeline
Shift Supervisor
KFC
02.2018 - Current
Customer Services Staff
KFC
01.2016 - 02.2018
Automotive Engineering - Automotive Engineering
Geraldton Senior College
Certificate II - Information, Technology & Media
Geraldton Senior College
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