Summary
Work History
Education
Skills
Websites
Projects
References
SalesManager

John Cliff Agra

Lakelands,WA

Summary

A graduate with a Bachelor's in Information Technology, specializing in Internetworking, Cyber Security, and Forensics. Proficient in hardware and software aspects of network architecture, adept at configuring Cisco devices via CLI for protocols like OSPF, EIGRP, STP, SSH, and DHCP. Skilled in diagnosing and repairing electronic equipment, including desktops and laptops, with substantial familiarity in Linux and Windows OS, complemented by experience in vulnerability testing using tools like Metasploit, Nmap, and Netcat for cybersecurity. Boasts extensive management expertise in a dynamic retail setting, excelling in KPI delivery across various departments like human resources and quality assurance, embracing a logical approach, and striving to craft effective solutions focusing on seamless implementation.

Work History

Digital Mentoring / Event Assistant

Peel Multicultural Association Inc.
2023.08 - Current
  • Delivered personalized digital mentoring, addressing individual IT needs and introducing foundational concepts to nearly four clients within 4 hours, optimizing learning outcomes.
  • Spearheaded introduction of the "Be Connected" government program, enhancing members' digital literacy and participation in community initiatives.
  • Reduced IT subscription costs to zero by securing free software grants and implementing open-source solutions for IT equipment, resulting in substantial savings.
  • Achieved a 50% reduction in technology-related downtime through proactive maintenance and troubleshooting techniques.
  • Implemented strategies resulting in a 30% increase in participant engagement during community events.

Retail Assisstant - H&S Representative

ALDI Stores Australia
2021.04 - Current
  • Maintained organized and well-stocked shelves, ensuring merchandise rotation and optimal display, completing tasks within time constraints 80% of the time across four supervised stores in the area.
  • Upheld store cleanliness and safety standards, adhering to regulatory agencies like OSHA and EPA, ensuring 100% completion of all H&S quarterly requirements of the represented stores.
  • Improved workplace safety through regular inspections, risk assessments, and implementation of comprehensive safety training programs, resulting in a significant reduction in accidents.
  • Efficiently operated the checkout register with a 99.9% accuracy rate in cash handling, precisely processing customer transactions while delivering prompt assistance for inquiries and needs.

Breakfast Cook

Placid Arkk Roadhouse
2018.10 - 2021.04
  • Elevated customer satisfaction consistently by delivering high-quality breakfast items, enabling almost 100% work completion within designated morning duty timelines by creating a new work timeline.
  • Optimized kitchen operations by efficiently organizing food preparation tasks, ensuring 100% availability of products through accurate daily inventory management.
  • Strictly adhered to health and safety guidelines, implementing weekly and monthly cleaning and maintenance lists, achieving regulatory standard compliance for a clean workspace.
  • Enhanced kitchen efficiency, reducing breakfast preparation time by 15%, resulting in faster service during peak hours.

Assisstant Store Manager

John Cliff Agra, McDonald's
2012.06 - 2018.10
  • Managed weekly work schedules, reducing labour costs by 2%, saving the company approximately $2,000 weekly while maintaining adequate staff level.
  • Significantly reduced food costs, e.g., decreased milk usage from 200 to 20 litres weekly, optimizing expenses.
  • Achieved a 3.5-minute service time target 80% of the time, meeting KPIs consistently during shifts.
  • Ensured 100% completion of pre-product launch checklist, facilitating smooth implementation and increasing event attendance by 30%.
  • Supported store manager in budgeting, implementing loss prevention measures, and analyzing sales data to improve overall performance and store efficiency.
  • Enhanced customer satisfaction through exceptional service and store improvements, driving sales growth via strategic displays and inventory management.

Core Network Technician Assisstant

PLDT
2009.04 - 2009.06
  • Achieved a 100% success rate in rectifying target tickets daily.
  • Assisted in installing and maintaining telephone exchange/switch and servers in different CO and mobile towers within the Philippines Capital Region, serving most of its clients in the country.
  • Enhanced network reliability by troubleshooting hardware and software issues bolstering system performance through regular maintenance and updates.
  • Proficiently diagnosed and resolved network problems encompassing hardware and software components.
  • Conducted cabling, executed data drops for new node installations, and facilitated remote office setups and client software rollouts.

Education

Bachelor of Information Technology - Cyber/Computer Forensics and Counterterrorism

Murdoch University
Perth, WA
11.2023

Telecommunications Training Certificate III , Telecommunications Technology/Technician -

Ramsden
Perth, WA
2013

Bachelor of Science - BS - Electrical, Electronics and Communications Engineering

Mariano Marcos State University (MMSU)
Batac City, Philippines
2010

Skills

  • Network Configuration
  • Cyber Security
  • HTML / Python
  • Regulatory Policy Enforcement
  • Network Troubleshooting
  • Network Security
  • Hardware and Software Repair
  • Virtualization Technologies
  • Switches and Routers
  • Firewall Administration
  • Security Management
  • Network Installation
  • Hardware Inventory Management
  • Wireless Networking
  • User Training
  • Preventive Maintenance

Projects

Home Network

Jul 2023 - Present

  • I'm working on a Proxmox Home Server project to run various VMs including pfSense (as a router and firewall), Nextcloud, HomeAssist, and Unify Controller. It'll connect multiple LANs for users and admin, with a managed POE switch powering APs. Each LAN will run a snort IPS/IDS with community rules due to IoT devices on user WiFi. For added security, different VLANS will segregate users, IoT, guests, VMs, and network equipment. HomeAssisstant will serve as a centralized hub for smart devices, integrating Google Assistant, Alarmo, Tuya local, and Reolink camera systems while using ZigBee devices via zigbee2mqtt and Mosquitto. Additionally, planning to include a FreeNAS VM for cloud storage and potentially Plex in the future.


Moodle CALAMoodle CALA

Aug 2023 - Nov 2023

  • As part of the development team for Moodle Course Activity Location Analyser (CALA), I led the project's UX design and implementation. CALA is an IP log analysis tool aimed at aiding the Murdoch Academic Integrity team in swiftly identifying anomalies within students' Moodle activity logs. By comparing students' enrolled locations with their logged activity locations, it detects potential cheating instances. The tool has been successfully utilized by the Murdoch Academic Integrity team and unit coordinators to address academic misconduct cases, hosted within the Murdoch network for restricted access.

References

Rebecca Sharland

Store Manager

ALDI Lakelands

Mobile no. 0431 311 989



Patrick Alpine

Store Manager

ALDI Baldivis

Mobile no. 0432 844 129

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John Cliff Agra