John Conor McVicker

• Built strong relationships with customers and stakeholders through positive attitude and attentive response.
• Mentored and guided employees to foster proper completion of assigned duties.
• Facilitated training for associates through daily coaching and regular performance appraisals.
• Coordinated weekly meetings for internal and external groups.
• Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
• Partnered with managers to identify and capitalize on sales trends and brand initiatives.
• Initiated timely response to emails, voicemails, and written correspondence.
• Transformed underperforming departments into top performers by introducing best practices in process improvement, change management, and team building efforts.
• Accelerated company expansion into international markets through comprehensive research, risk analysis, and strategy implementation.
• Streamlined business processes by implementing innovative strategies and efficient workflow systems.
• Maintained team flexibility and embraced change to adapt within dynamic markets.
• Collaborated with cross-functional teams to provide clients with customized solutions that met their specific requirements.
• Managed complex sales cycles, navigating various decision-makers within organizations to secure successful deals.
• Conducted thorough market research to identify emerging trends, enabling proactive adjustments to sales strategies as needed.
• Recorded accurate and efficient records in customer database.
• Followed established procedures to enter and process data correctly.
• Organized, sorted, and checked input data against original documents.
• Entered data into various computer systems accurately using Microsoft Office Suite.

• Forecast management to business KPI’s. Focused on sales and cost reduction to improve the bottom line and overall profitability.
• Collecting and analysing data to understand gaps in the business to ensure future improvement.
• Market and competition research throughout Sydney and some global markets to ensure we stay relevant and ahead of the competition with both sales and management practices.
• Provide a safe workplace and comply with legislative requirements
• Coaching and leading the store team towards achieving business outcomes and advancing the stores succession pipeline.
• Stakeholder management
• Lead and motivate a high performance team by implementing HR processes for the store including recruitment, on boarding, learning, performance management and management of people related concerns
• Ensure that the Enterprise Agreement and all HR policies are effectively communicated and complied with
• Ensure that I abide by Company policies, procedures and instructions including all policies from our instore Safety and Security Team
• Effectively communicate expectations and standards on a regular basis to ensure team is aligned and achieving sales targets
• Identify potential and develop talent, ensure team has access to regular and consistent learning and skills development
• Motivate and engage with the team through encouraging open communication and recognise and reward performance
• Coach and mentor the team and provide feedback, encouragement and counselling as required
• Continually develop my team to ensure that they are competent and capable and recognise and manage high performance
• Creating a safe workplace by embedding behaviours that drive and foster a safety culture, ensuring the safety of all team members, customers and the general public.
• Coach and maintain loss prevention activities
• Manage customer concerns with urgency to achieve positive outcomes
• Develop and advocate an outstanding customer service culture through being a role model for customer service excellence
• Ensure a safe environment for customers and associates
• Monitor the standard of staff presentation.
• Ensure new initiatives, systems, policies and procedure and best practice are implemented across my Areas of responsibility
• Effectively communicate priorities and actions to be completed daily, weekly, monthly and annually.
• Ensure that your actions do not put yourself and others at risk and your work area is free of hazards.
• Maintain and use equipment and chemicals properly and only use if trained and authorised. Make sure all MSDS sheets are provided and are able to be readily consulted when needed
• Ensure all work areas are kept tidy and housekeeping standards are maintained
• Ensure that the team complies with all Company policies, procedures and instructions

As a After-sales Team Leader is working with a team of 8 co-workers and the After-Sales manager to ensure customers at IKEA are provided with a easy and enjoyable shopping experience.

Responsibilities:

• Working with business partners to analyse data on returned goods and provide analysis to sales team to support growth.
• Measuring and analyzing customer experience data through several IT systems throughout the store and using this analysis to create smart business actions to improve customer experience.
• Liaising with customers after point of sale and resolving customer complaints via email or phone.
• Leading, motivating and training a team in strict company policies and guidelines.
• General day to day running of the business.
• Liaising with IKEA customer support centre management to improve remote handling of customer issues.

As a goods flow team leader  was responsible for between 10 and 16 staff through-out the year. I was responsible for the IKEA self serve warehouse and market hall area for 2 years and running the IKEA external merchandise pick-up warehouse for 1 year. 

Responsibilities include:

• Allocate and manage staffing resources
• Quarantine management 
• Using IT systems to manage and control stock
• Working with business partners sales and marketing
• Developing people and business together to ensure growth within the company
• Hiring new staff and managing individual performance
• Product range implementation
• Setting KPI's and business actions.
• Implementing WHS actions and traffic management planning

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