JOHN EDLIN T. ECLAVIA
Dudley Park,Western Australia
Summary
Methodical Test Engineer accomplished working with both internal and external vendors to support and implement applications using standard tools and frameworks for 12 years. In-depth knowledge of network administration, technical testing and back-end applications. Strong troubleshooting, analytical and communication skills.
Overview
12
12
years of professional experience
Work History
B2B Application Support
Seven Seven Global Services
03.2023 - 01.2024
- Participates in the project B2B Partner migration to B2B platform (Client Albertson/ Safeway)
- Setup Albertson’s Trading Partners
- Collect Gentran partner information
- Set up IBM Sterling partner profiles
- Enveloping setup for new partner
- Modify partner information (i.e
- Contact info)
- Change communication info (channel)
- Accommodates change request
- Add Protocols - Documents, Agreements, URL, assign Certificate, etc
- Trouble shooting EDI and Gentran related Issues
- Testing: Send test PO to vendor
- Process inbound invoice
- Validate and resolve issues
- Capture and communicate results.
Customer Service Representative
OracleCMS
10.2022 - 11.2022
- Assisting livestock producers with their accreditation/re-accreditation process or LPA
- Verifying Customer/ Livestock Producers Personal information using Integrity Systems proprietary application
- Data validation for customer/ Livestock Producer for their accreditation or Livestock Producer Assurance records
- Redirecting customer/Livestock Producer to the correct organization that will properly handle their concern/issue
- Analysing customer/ Livestock producer with their Livestock process Concern/Issue to properly give resolution
- Receiving different council calls for different states Victoria, Adelaide, WA, and SA for customer assistance with their council and non-council concerns.
Senior QA Engineer
Decode Technologies Inc.
05.2022 - 10.2022
- Analysing Requirements for effective test planning and test strategy
- Attends Daily Stand-ups for Status updates and progress
- Conducts Functional and non-functional testing
- Data Validation using AWS – Athena Service
- Create and execute test cases using AIO test management tool
- Creating bug tickets through Jira
- Documentation through confluence.
Quality Assurance Engineer
Complete Development (CODEV)
12.2020 - 05.2022
- Analysing requirements to create accurate, reliable test cases/ test scripts
- Attends Daily stand-up for status updates and progress
- Proficient in using Jira Application tool for managing
- Stories/tickets and monitoring defects
- Executes/Conducts functional testing using Zoho CRM platform for clients
- Conducts Creating/modifying test scripts using Cypress automation open-source tool
- Experienced using GitHub as a repository for test scripts and test evidence.
NGG System Integration Support Specialist
3M Global Service Centre Philippines
06.2018 - 08.2020
- Mapping Development for EDI and non-EDI Standards
- Ex ANSI X12, EDIFACT, XML, VDA, IDOC, CSV and XML
- Using Sterling Integrator 5.1 and 5.2
- Experienced with the agile process/Methodology
- Performs Unit testing for EDI Maps that had been developed
- Performs regression testing for existing maps and existing codes or extended rule
- Trading Partner onboarding setup
- Connectivity Handled/ Protocols, AS2, SFTP, OFTP2, FTP
- Performs integration testing for partners and client that had been onboarded
- Experienced in Jira application Tool.
Service Application Developer/ Software QA Tester
DXC Technology
03.2016 - 05.2018
- EDI Development using Sterling IBM Integrator
- Conducts Unit testing for EDI maps that had been developed and uploaded into Sterling B2B Integrator Server and MFT tool application
- Collaborating with the EDI Development team onshore and offshore for defect management
- Communicating with trading partners for onboarding and setup/migration
- Validating Trading partner’s details and connection via the TPCM tool (proprietary tool) and through Phone calls
- Test case Creation and Documentation using HP Application Life Cycle Management
- (ALM).
Software QA Tester
IBM Solution Delivery
04.2015 - 02.2016
- Testing 837 EDI files for outbound process claims from Unity System to Edifecs System
- Validating ICD10 Changes for EDI 837 Claims
- Validating diagnosis codes for ICD9 and ICD10 837 File for Healthcare Claims
- Creating negative test cases scenario for bullet-proofing
- Logging ticket for a defect that has been raised
- Creating status reports for test cases that have been executed
- SQL validation using Toad for Oracle
- Collaborating with the onshore Care Centrix team for Defect management and status report.
IBM Sterling Integrator Operator Developer
PFS Web
03.2014 - 12.2014
- Monitoring SI/GIS Business processes and making sure all process is running smoothly
- Work with business processes (BPML) as needed to support clients
- Investigating failed processes on SI/GIS and documenting resolve issues for turnover to the steady state support team
- Provide L1 and L2 support for clients
- Independently research, analyse and troubleshoot EDI-related issues
- Communicating with client Managers for incident reports or any SI Process issues
- Making sure all priority one process is running as expected properly and efficiently.
Business Analyst/Programmer
Ecommerce Philippines Inc. (ECOM)/ IT Associates (ITAC)
08.2012 - 02.2014
- Analysing client requirement
- EDI Mapping Development (Electronic Data Interchange) for clients using IBM Sterling B2B Integrator/ EDI Standards Handled – EDIFACT, ANSI x12, Non-Standards CSV, XML, IDOC/ Regression Testing for Map that has been updated or has a change request/ Mapping and Change Request Documentation
- Creating Gap Analysis for Mapping Development
- Setting up Trading Partners Mailbox, User Accounts, Identities, Route rule and Send rules using STERLING/ INTEGRATOR
- Conduct End to End EDI Data Testing.
Associate IT Customer Implementation Coordinator/Enabler
OPENTEXT Philippines
02.2012 - 07.2012
- Setup EDI (Electronic Data Interchange) Connection via AS2 connection - Enterprise Tool
- OFTP – using Unix base Putty tool
- Handled TGMS (Trading Grid Manage Service) GXS proprietary tool
- Connection handled ENX, ISDN
- Testing and Trouble Shooting established connection
- Documenting Progress Status
- Communicating with Client’s Trading Partner via email and phone calls getting all information needed for configuration, setup, and assisting Trading Partner inquiries.
Education
Bachelor of Engineering in Information Technology - Information And Technology
University of The East
Manila, Philippines03.2011
Skills
- EDI Development and Analysis
- User Training
- UAT support
- Defect Identification
- API Integration and Testing
- Software QA Testing (Functional and Non-functional)
- Software Debugging
- Configuration Management
- Customer Service
- Attention to Detail
- Remote Technical Support
- Troubleshooting Network Issues
- Application support
- Issue and Resolution Tracking
- User Support
- System Maintenance
- Technical issues analysis
- Problem-Solving
- Teamwork and Collaboration
- Document configuration
- Scripting Languages
- Sterling B2B Integrator
- Experienced with various networking protocols (SFTP, FTP, OFTP, HTTPS, AS1/AS2)
- EDI Messages (ANSI X12, EDFACT)
- XML, IDOC, CSV/Flat files, JSON Format
- Excellent English Communication skill oral and written
- AWS Athena
References
- Tricia Marie Cagampan, Senior QA Engineer, Decode Technologies Inc., +639176780701, Philippines, Metro Manila
- Katherine Cruz, Inbound consultant, P&N Bank, 0487423305, 904/8 Tassels place, Innaloo, WA, 6018, Australia
Hobbies and Interests
- Used to be collegiate Volleyball Player
- Love outdoor activities especially Mountain bike trails
- Watching Movies and Documentaries Video
Timeline
B2B Application Support
Seven Seven Global Services
03.2023 - 01.2024
Customer Service Representative
OracleCMS
10.2022 - 11.2022
Senior QA Engineer
Decode Technologies Inc.
05.2022 - 10.2022
Quality Assurance Engineer
Complete Development (CODEV)
12.2020 - 05.2022
NGG System Integration Support Specialist
3M Global Service Centre Philippines
06.2018 - 08.2020
Service Application Developer/ Software QA Tester
DXC Technology
03.2016 - 05.2018
Software QA Tester
IBM Solution Delivery
04.2015 - 02.2016
IBM Sterling Integrator Operator Developer
PFS Web
03.2014 - 12.2014
Business Analyst/Programmer
Ecommerce Philippines Inc. (ECOM)/ IT Associates (ITAC)
08.2012 - 02.2014
Associate IT Customer Implementation Coordinator/Enabler
OPENTEXT Philippines
02.2012 - 07.2012
Bachelor of Engineering in Information Technology - Information And Technology
University of The East
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