John Edward Mobbs
Bribie Island, Brisbane,Qld
Summary
Floor Manager successful at building positive relationships with staff and casino guests. Former security professional with expertise in conflict resolution and operations management. Strong leader and problem-solver dedicated to streamlining operations and promoting organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Customer-focused professional with successful 10-year career in Casino sector. Adept individual with more than 10 years working as Floor Manager for Jupiter's Casino $300 million revenue-generating business. Determined and experienced in mentoring and challenging team members to meet and exceed company goals.
Overview
11
11
years of professional experience
Work History
Floor Manager/blackjack Dealer
Jupiters Casino
01.1980 - 11.1990
- Managed team of 4 employees to maintain smooth-running operations of shop floor.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Maintained professional demeanour by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Education
Automotive Engineering
Ruslit Automative Industries
Auburn N.S.W.11.1974
Skills
- Guest Satisfaction
- Floor Security
- Team Training
- Negotiation and Conflict Resolution
- Employee Coaching and Mentoring
- Reading Comprehension
- Profit Protection
- Corrective Actions
- Administration and Reporting
- Safety Oversight
- Employee Development
- Customer Feedback
- Customer Loyalty
- Persuasive Negotiations
- Team Management Understanding
- Motivational Leadership
- Operations Management
- Conflict Resolution
- Operational Efficiency
- Policy Enforcement
- Complaint Resolution
- Floor Management
Timeline
Floor Manager/blackjack Dealer
Jupiters Casino
01.1980 - 11.1990
Automotive Engineering
Ruslit Automative Industries
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