John James Reid

• Built rapport with customers and assessed needs to make product recommendations and upsell.
• Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
• Built strong client relationships through consistent communication and effective problemsolving.
• Provided first-rate service to all customers and potential customers.

• Utilised problem-solving skills to quickly resolve issues and ensure customer satisfaction.

• Developed strong attention to detail to ensure smooth operations.
• Confident in ability to apply problem-solving abilities and attention to detail to technical challenges.
• Proven ability to train and mentor new team members, as well as lead and motivate teams to achieveorganisational goals.

• Developed strong communication skills through effectively engaging with children, parents, and fellow coaches to create a supportive and inclusive team environment.
• Cultivated leadership abilities by guiding and motivating young players, setting clear goals, and providing constructive feedback to foster skill development and teamwork.
• Exhibited strong organizational skills by planning and executing well-structured practice sessions, drills, and games to maximize learning, enjoyment, and skill progression.

• Developed strong customer service skills, including the ability to effectively communicate with customers and understand their needs and concerns.
• Skilled at analysing and interpreting customer feedback to identify areas for improvement and develop solutions to address customer needs.
• Developed strong time management skills, including the ability to prioritise tasks effectively and manage multiple competing priorities.