John Lloyd Guiling

· Welcomed customers, processed memberships, and handled bookings and payments using POS and gym management systems.

· Ensured climber safety by enforcing gym rules, conducting safety briefings, and monitoring the climbing area.

· Provided basic climbing advice and support to beginners, helping them with technique, equipment use, and gym orientation.

· Maintained cleanliness and organization throughout the facility, including climbing walls, crash pads, and communal spaces.

· Assisted with stripping routes and provided feedback on route quality and difficulty.

· Responded to customer inquiries in person, by phone, and via email, delivering friendly and professional service.

· Helped coordinate and run community events and competitions

· Performed opening and closing duties, including cash handling, daily checklists, and facility inspections

• Integrated professional audio/video systems and provided technical assistance to resolve issues.
• Transported and installed equipment for live events, including Dinners and Fund Raisers.
• Followed specifications to pull and terminate cables.
• Supervised crews of up to 3 in installations, assisting with testing and operating.
• Managed day-to-day AV operations, supervising equipment removal and return.

· Provided exceptional customer service by assisting customers with product selection, inquiries, and returns, ensuring a positive shopping experience.

· Operated POS systems efficiently, processing transactions, exchanges, and refunds with accuracy and professionalism.

· Maintained merchandise presentation by restocking shelves, folding and organizing displays, and ensuring store tidiness.

· Assisted with stocktakes and inventory management, including receiving and tagging new stock.

· Collaborated with team members to meet daily sales targets and KPIs.

· Handled customer complaints or concerns promptly, escalating issues to management when necessary.

· Supported promotional events and seasonal campaigns by setting up displays and informing customers of offers.

· Adhered to company policies regarding loss prevention, workplace safety, and customer service standards.

· Prepared and assembled food items according to company standards while maintaining high hygiene and food safety practices

· Operated POS systems for transactions, refunds, and online order processing (e.g., Uber Eats, DoorDash).

· Maintained cleanliness of the dining area, kitchen, and front counter through regular cleaning schedules.

· Worked collaboratively with team members to meet peak service demands and reduce wait times.

· Provided friendly, prompt customer service, resolving issues and complaints to ensure customer satisfaction.

· Assisted in restocking inventory and managing supplies during shifts.

· Followed all health and safety procedures, including proper use of PPE and equipment sanitisation.