Summary
Overview
Work History
Education
Skills
Timeline
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John Lyle Santos

Maddington,WA

Summary

I am a dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Also, I am passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.

Overview

8
8
years of professional experience

Work History

Graphics Designer

Full Potential Solutions
12.2023 - 04.2024
  • Developed display, marketing, and packaging materials to support product branding strategies.
  • Conducted thorough research on competitors'' designs, industry trends, and target audiences before starting each project to ensure a well-informed approach to graphic design assignments.
  • Put together videos for social media, advertising, and informational purposes.
  • Designed website layouts, templates, and unique branded looks.
  • Designed eye-catching social media graphics that drove user engagement and increased website traffic.
  • Worked with clients to gather and define requirements, establish scopes, and manage project milestones.
  • Managed multiple design projects simultaneously, prioritizing tasks effectively and meeting tight deadlines consistently.

Customer Engagement Specialist

Full Potential Solutions
09.2022 - 12.2023
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Managed escalated cases professionally, liaising between clients and internal departments for optimal outcomes.
  • Spearheaded process improvements in handling customer complaints, resulting in faster resolutions and increased satisfaction levels.
  • Collaborated with cross-functional teams to gather feedback and improve overall customer experience throughout various touchpoints.

Technical Support

Alorica
04.2021 - 08.2022
  • Assisted customers with technical support inquiries.
  • Provided technical support to production personnel.
  • Aided ongoing investigations and provided technical support.
  • Provided technical support and implemented change controls.
  • Provided technical support to 35 clients daily.
  • Provided technical support during software installation and configuration.

Subject Matter Expert

VXI Global Holdings
01.2018 - 03.2020
  • Mentored junior team members, contributing to their professional growth and development.
  • Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.
  • Developed effective training materials for diverse audiences, resulting in improved skillsets and increased job satisfaction.
  • Streamlined processes to increase efficiency, enabling teams to complete tasks ahead of schedule.
  • Collaborated with management to identify and prioritize new development concepts.

Customer Support Representative

VXI Global Holdings
06.2016 - 01.2018
  • Managed escalated calls with professionalism, ultimately resolving complex issues to the satisfaction of both the client and company.
  • Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
  • Balanced multiple priorities while maintaining a focus on excellent communication skills and attention to detail.
  • Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery.
  • Utilized CRM tools effectively to track customer interactions, maintain records, and provide personalized assistance when needed.

Education

Bachelor of Science - Information Technology Major in Computer Animation

Father Saturnino Urios University
Butuan City, Philippines
03.2016

Skills

  • Digital design
  • Video Editing
  • Design Mockups
  • Branding
  • Team Collaboration
  • Attention to Detail
  • Photography composition
  • Data Analysis

Timeline

Graphics Designer

Full Potential Solutions
12.2023 - 04.2024

Customer Engagement Specialist

Full Potential Solutions
09.2022 - 12.2023

Technical Support

Alorica
04.2021 - 08.2022

Subject Matter Expert

VXI Global Holdings
01.2018 - 03.2020

Customer Support Representative

VXI Global Holdings
06.2016 - 01.2018

Bachelor of Science - Information Technology Major in Computer Animation

Father Saturnino Urios University

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John Lyle Santos