Johnna Isabel Limsiaco

• Greeted visitors, answered questions and assisted with individual needs or requests.
• Maintained clean, neat and operational facilities to serve all program needs.
• Assisted with event coordination and on-site support.
• Coordinated food, clothing and household items for disadvantaged individuals and families.
• Used strong interpersonal communication skills to convey information to others.
• Encouraged donations by supporting community fundraising events and campaigns.
• Maintained and updated database of information for organization.
• Drafted emails, wrote memos, created contracts and prepared other communications.
• Volunteered for Early Childhood
• Volunteered for Empower food relief centre
• Volunteered for Youth and Church Conferences
• Supported engaging, fun and smooth-running events by helping with organization and planning.
• Volunteered with groups and organizations to help make measurable differences for program recipients.

• Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
• Rotated merchandise and displays to feature new products and promotions.
• Assisted the Store Manager in analyzing sales
• data to identify trends and make informed decisions for improving overall store performance.
• Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
• Processed payments for credit and debit cards and returned proper change for cash transactions.
• Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
• Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
• Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
• Maintained positive customer relationships by responding quickly to customer service inquiries.
• Provided weekly work schedules to employees to accommodate business demands and vacation requests.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Increased employee retention, training staff in effective customer service techniques and product knowledge.
• Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
• Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
• Assisted in recruiting, hiring and training of team members.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Kouen Kobayashi (Store Manager)

0425877401

• Used POS system to process sales, returns, online orders and gift card activations.
• Worked closely with shift manager to solve problems and handle customer concerns.
• Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
• Helped customers complete purchases, locate items and join reward programs.
• Greeted customers and helped with product questions, selections and purchases.
• Opened and closed store independently and prepared nightly bank drop for manager.
• Logged reports, expenses, receipts and sales documents into digital database.
• Employed strategic tactics such as cross-selling and upselling to drive sales.
• Issued receipts and processed refunds, credits or exchanges.
• Assisted customers with prompt and polite support in-person and via telephone.
• Balanced and organized cash register by handling cash, counting change and storing coupons.
• Managed promotional in-store signage and displays and re-stocked merchandise from returns or dressing rooms.
• Answered product questions with up-to-date knowledge of sales and store promotions.
• Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
• Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
• Effectively located merchandise across various stores to address customer needs.
• Organized store merchandise racks and displays to promote and maintain visually appealing environments.
• Logged reports, expenses, receipts, and sales in company database.
• Conducted research, gathered information from multiple sources and presented results.
• Received and put away stocks
• Equipped to do consoles
• Open and close store
• Able to run the store for the day
• Key holder of the store
• Able to Merchandise

Reference:

Stephanie Carton (Assistant Manager)

+61 405 233 735

Chris Dodson (Former Manager)

+61 427 825 778

In this Job, it enables me to gain skills like being in the register and mainly serving customers in-store and on phone. Some of the tasks was also being on fryers and cleaning the store. I have also been given the opportunity to close store almost every night. Working here improved my communication skills with customers and co-workers!