JOHN NEIL GUEVARRA CORTEZ
San Ignacio San Pablo City,Philippines
Summary
Knowledgeable Customer Service Consultant experienced serving customers' needs and cross-selling company offerings. Offer exceptional support by staying current on company policies and asking targeted questions to quickly get to root of issues. Successful at consistently exceeding performance targets.
Overview
11
11
years of professional experience
Work History
Customer Service Consultant, Telstra Account
Telstra International Philippines Inc
06.2019 - Current
- Solves customers concern related to any service related to consumer accounts such as mobile, mobile broadband, tablet, home internet and Foxtel
- Manage all account under Siebel and
- Console
- Knowledgeable for any concern related to move request under home internet and
- Foxtel
- All around support for any service related to Telstra consumer accounts.
Sales Representative
Live Chat, Teletech, Pasay
12.2018 - 06.2019
- Solves customers inquires for mobile technical faults that covers all concerns related to faulty service, email set-up and damage handset under consumer and business account
- Help customers with bill, sales related concern such as mobile, home internet, and
- Foxtel under consumer account.
Chat Mobile Assurance Specialist
Teletech
01.2017 - 12.2018
- Solves customers inquires for mobile technical faults that covers all concerns related to faulty service, email set-up and damage handset under consumer and business account.
Associate/ Encoder
Fuji, Solution, McKinley Hill
09.2012 - 04.2013
- Solves information that is difficult to read using cryptographic tools
- Enters information from documents
- Responsible for storing and filing completed information and maintaining records of work tasks and completed document.
Education
ICA -
Australian Institute of Commerce And Language
2015
Bachelor of Science - Information Technology
Colegio de San Juan de Letran Calamba
2012
Skills
- Performance Monitoring
- Sales Expertise
- Product Knowledge
- Performance Improvement
- Complex Product Knowledge
- Order and Refund Processing
- Data Gathering
- Process Transactions
- Resolving Issues
- System Documentation
- Sales and Upselling
- Customer Support
Accomplishments
• Top Performer Club FY 21 – H2
• Top Performer Club FY 2022 – Q1
• Top Performer Club FY 2022 – Q2
• Top Performer Club FY 2022 – Q3
• Top Performer Club FY 2022 – Annual
Additional Information
- ACHIEVEMENTS: , Telstra International Philippines Inc. Top Performer Club FY 21 – H2 Top Performer Club FY 2022 – Q1 Top Performer Club FY 2022 – Q2 Top Performer Club FY 2022 – Q3 Top Performer Club FY 2022 – Annual
Timeline
Customer Service Consultant, Telstra Account
Telstra International Philippines Inc
06.2019 - Current
Sales Representative
Live Chat, Teletech, Pasay
12.2018 - 06.2019
Chat Mobile Assurance Specialist
Teletech
01.2017 - 12.2018
Associate/ Encoder
Fuji, Solution, McKinley Hill
09.2012 - 04.2013
ICA -
Australian Institute of Commerce And Language
Bachelor of Science - Information Technology
Colegio de San Juan de Letran Calamba
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