JOHNNY YOUNG

• Managed daily store operations, ensuring compliance with company policies and procedures.
• Led inventory management, optimizing stock levels to meet customer demand while minimizing waste.
• Recruited, trained, and developed high-performing team members to enhance customer service and sales performance.
• Analyzed sales data to identify trends, implementing strategies that improved overall store profitability.
• Cultivated strong relationships with suppliers, negotiating favorable terms for cost-effective product procurement.
• Executed visual merchandising standards to enhance product presentation and drive customer engagement.
• Implemented staff scheduling systems that improved labor efficiency and aligned with peak business hours.
• Monitored financial performance indicators, initiating corrective actions to maintain budgetary compliance and profitability.
• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Improved customer satisfaction through staff training in customer service and product knowledge.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
• Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
• Approved regular payroll submissions for employees.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
• Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
• Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
• Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.

Company Achievements

• BWS Coaching Manager for WA, SA, NT
• Nominated for Manager of the year 2025
• Team & Community Manager for WA
• Multi-siting stores

• Completed point of sale opening and closing procedures.
• Supervised guests at front counter, answering questions regarding products.
• Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
• Interacted well with customers to build connections and nurture relationships.
• Managed inventory control, cash control, and store opening and closing procedures.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Audit Investigations
• Up Skilling
• Performance Reviews
• OHS Training (Safety)
• Management Training
• KPI Target Goals
• Financial Training – Understanding where each business has the opportunity to grow
• Implemented business strategies, increasing revenue and effectively targeting new markets.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
• Trained and guided team members to maintain high productivity and performance metrics.
• Assisted with hiring, training and mentoring new staff members.
• Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
• Supervised creation of exciting merchandise displays to catch attention of store customers.
• Approved regular payroll submissions for employees.
• Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
• Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
• Mitigated business risks by working closely with staff members and assessing performance.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Reported issues to higher management with great detail.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Trained new employees on proper protocols and customer service standards.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Rotated merchandise and displays to feature new products and promotions.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.

• Managing all areas in gym: (sales room, crèche, group fitness, reception, PT staff)
• Running Sales Room
• Hiring new staff
• Rosters
• Payroll
• Managed around 20 staff members in different departments.
• Marketing
• Outreach
• Similar tasks as below at

• Engaged guests frequently to understand needs and resolve concerns
• Coordinated maintenance and cleaning activities to keep club in top shape for members
• Oversaw exceptional customer service program focused on exceeding expectations and maintaining club's reputation
• Boosted business with special events and successful marketing strategies
• Maintained adequate staff coverage levels with well-planned schedules and assignments
• Managed club's business and financial records, including paying employees and securing necessary permits
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
• Delegated work to staff, setting priorities and goals
• Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations
• Treated associates with fairness and respect, providing recognition of accomplishments
• Completed thorough opening, closing and shift change functions to maintain operational standards each day
• Oversaw efficient receiving and inventory management to keep stock within optimal levels
• Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities
• Coordinated maintenance on physical condition of warehouse and equipment, routinely assessing each for needed repairs, updates or replacements
• Coached staff on strategies to enhance performance and improve customer relations
• Planned and implemented layout enhancements to promote efficiency and maximize space utilization
• Recruited, hired and trained new employees, including monitoring and review of individual performance
• Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.