John P Alberto
Melbourne,VIC
Summary
I am hardworking Claim Consultant, enthusiastic about learning the insurance field inside and out. I'm pursuing opportunities to learn new skills and contribute to group success. Offering strong administrative, relationship-building and problem-solving abilities. I am very well organised and dependable; managing multiple priorities with a positive attitude. Also possessing a willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Claims Service Consultant
Allianz Australia
05.2021 - Current
- Processing, portfolio management, customer and claims service.
- Evaluating client needs and expectations, establishing clear goals for each motor claim engagement.
- Inbound calls for existing or new motor claims.
- Outbound calls to customers and suppliers for proactive file handling management.
- Resolving liability disputes and managing complaints.
- Mentoring new claim consultants, fostering professional growth and building strong team dynamics.
FIT Inbound Consultant
AOT Group New Zealand
02.2017 - 08.2020
- Reservations, Customer Service, Data Entry and Administration.
- Liaising with customers, management, and sales team to better understand customer needs and recommend appropriate travel solutions.
- Managing inbound travel arrangements, ensuring smooth and seamless experiences for leisure travellers.
- Developing strong relationships with suppliers to maintain high levels of service quality and support, benefiting both the company and clients.
- Actively participating in industry events and conferences, expanding professional networks and staying abreast of emerging trends relevant to leisure travel management.
Support Immigration Officer
Ministry of Business, Innovation and Employment
11.2016 - 02.2017
- Customer Service, Administration and Support.
- Handling sensitive information securely by adhering strictly to data protection protocols when accessing databases containing personal data of visas applicants.
- Managing workload efficiently while prioritising cases based on risk assessment criteria provided by supervisors.
- Assisting visa applicants with obtaining necessary documentation such as visas or work permits to facilitate their stay in New Zealand.
- Collecting and arranging client documents and data for application submission.
Corporate Travel Consultant
Travel Helpline Limited
09.2014 - 11.2016
- Reservations, Customer Service, Data Entry and Administration.
- Utilising the understanding of exchange or reissue ticketing entries to avoid debit memos arising from incorrect ticketing or incorrect application of fare rules and procedures.
- Managing complex international travel arrangements, ensuring smooth and seamless experiences for business travellers.
- Booking tickets for air, rail, and ground transportation.
Travel and Lifestyle Consultant
American Express New Zealand
07.2013 - 09.2014
- Reservations, Sales, Data Entry and Customer Service.
- Increasing client retention by building strong relationships and providing exceptional service.
- Organising trips for individual, family and business travellers.
- Working closely with clients to understand unique needs and meet specific travel desires.
- Maintaining accurate records of bookings, payments, and client information for smooth operations and future reference.
- Streamlining the booking processes for increased efficiency and reducing client wait times.
Adventure Travel Consultant
Stray Travel and Spaceships Campervan Rentals
11.2007 - 01.2010
- Reservation, Sales, Receptionist and Customer Service.
- Delivering the outstanding service to clients to maintain and extend relationship for future business opportunities.
- Enhancing communication among team members, fostering a collaborative and supportive work environment.
- Assisting clients in navigating ground travel arrangements, offering expert guidance and tour activities recommendations.
- Collecting, arranging, and input information into database system.
- To meet and greet clients and receptionist duties.
Education
Diploma of Tourism And Management -
The International Travel College
Auckland, NZ01.2013
Certificate of Tourism And Management -
New Zealand School of Travel And Tourism
Auckland, NZ01.2007
Skills
- Problem-Solving
- Attention to Detail
- MS Office
- Analytical Thinking
- Processes and procedures
- Issue Resolution
- Client rapport
- Client Engagement
- Customer service
- Self-management
- Data Entry
- Communication (written and verbal)
Personal Information
- Citizenship: New Zealand
- Driving License: 050355641 CFF (AU FULL)
References
Available upon request
Hobbies and Interests
Travel, computer and gaming, cooking, photography, movies, gym, music, socialising with friends and family etc.
Timeline
Claims Service Consultant
Allianz Australia
05.2021 - Current
FIT Inbound Consultant
AOT Group New Zealand
02.2017 - 08.2020
Support Immigration Officer
Ministry of Business, Innovation and Employment
11.2016 - 02.2017
Corporate Travel Consultant
Travel Helpline Limited
09.2014 - 11.2016
Travel and Lifestyle Consultant
American Express New Zealand
07.2013 - 09.2014
Adventure Travel Consultant
Stray Travel and Spaceships Campervan Rentals
11.2007 - 01.2010
Diploma of Tourism And Management -
The International Travel College
Certificate of Tourism And Management -
New Zealand School of Travel And Tourism
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