John Patrick Ryan
Maroochydore,QLD
Summary
Results-driven Operations Manager that drives performance improvements and leads strategic initiatives. Skilled manager of cross-departmental activities with adaptive communication of organisational objectives. Develops and executes innovative strategies for stimulating growth and quality. Offers strategic planning abilities, background in change management and forward-thinking mindset. Ready for challenges and focused on meeting future demands.
Overview
42
42
years of professional experience
Work History
Chief Operating Officer
Genus Services
Perth, WA
11.2022 - Current
- Oversee the day-to-day operations across multiple design, construction and installation projects and streamlined processes and workflows whilst meeting business goals.
- Mentored team members by sharing knowledge, offering guidance, and providing constructive feedback; fostering a culture of continuous learning and development within the organization.
- Identified and pursued business development opportunities to grow organisation and increase revenue.
- Guided teams through periods of significant change by providing clear communication and decisive leadership during transitions.
- Streamlined operations by implementing efficient processes and systems, leading to increased productivity and cost savings.
Executive Manager - Major Projects
Genus Services
Brisbane, QLD
01.2022 - 11.2022
- Assembled and led a high-performing team comprised of design, land access, construction, commercial, and project management professionals, nurturing a culture of collaboration and innovation.
- Developed and implemented processes and procedures for the construction rollout of a nationwide fiber network.
- Strengthened client relationships through regular communication and timely resolution of issues.
- Evaluated bids from multiple delivery partners during select the most advantageous offers based on quality, pricing, and other key factors.
Executive General Manager
Tandem Corp (Formerly ISGM Pty Ltd)
Melbourne, VIC
06.2010 - 07.2021
- Founding Executive,
- Spearhead a startup that delivered outstanding customer service with an emphasis on safety within the telecommunications sector.
- Developed and implemented a unique strategy for partnership with major entities in the Telecommunications sector and expanded into the Home Insurance Repair industry, ensuring exceptional customer service and efficient delivery.
- Lead a high-performance team through engagement, development, design, process, and system development, all the way through to delivery.
- Implemented customer analytics and data reporting to enhance profitability and completion outcomes.
- Led the development of a national strategy for deploying fiber-optic connections to multiple dwelling units.
Executive General Manager
Service Stream
Brisbane, QLD
05.2005 - 05.2010
- Founding Executive
- Establishing an infrastructure business with a focus on delivering cost-effective solutions.
- Managed daily operations to guarantee service efficiency, compliance with set protocols, and prompt resolution of any arising issues or concerns.
- Built and maintained strong company teams by recruiting and training skilled staff, thereby cultivating a positive and productive work environment.
General Manager of Operations
Skilled Communications
Brisbane, QLD
01.1998 - 11.2005
- In my role within Skilled Engineering, I led both the Communications and Power construction divisions.
- Led cross-functional teams in executing the HFC construction rollout for a major Australian telecommunications company.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Implemented operational strategies and effectively built customer and employee loyalty.
Field Manager
Telstra Corporation
Brisbane, QLD
01.1983 - 01.1996
- Implementation of the Broadband Field Services division for the HFC network deployment.
- Staff recruitment, process and procedure mapping and writing
- Introduced process improvements that led to faster installation times without sacrificing safety and quality .
- Conducted comprehensive operational reviews across all stages of field operations to integrate process enhancements and insights..
- Ensured consistent quality control by implementing and enforcing safety across all field operations.
- Facilitated field operations through supervision and direction of field personnel.
Skills
- Operations Management and leadership
- Cross-Functional Teamwork
- Strategic Planning
- Process Improvement
- Risk Management
- Change Management
- Planning and execution
- Cost savings and reduction
Hobbies
- Hiking
- Camping
- Landscaping and gardening
- Travel
Referee
On Request
Timeline
Chief Operating Officer
Genus Services
11.2022 - Current
Executive Manager - Major Projects
Genus Services
01.2022 - 11.2022
Executive General Manager
Tandem Corp (Formerly ISGM Pty Ltd)
06.2010 - 07.2021
Executive General Manager
Service Stream
05.2005 - 05.2010
General Manager of Operations
Skilled Communications
01.1998 - 11.2005
Field Manager
Telstra Corporation
01.1983 - 01.1996