John Patrick Ryan
Maroochydore,QLD
Summary
Results-driven Operations Manager that drives performance improvements and leads strategic initiatives. Skilled manager of cross-departmental activities with adaptive communication of organisational objectives. Develops and executes innovative strategies for stimulating growth and quality. Offers strategic planning abilities, background in change management and forward-thinking mindset. Ready for challenges and focused on meeting future demands.
Overview
42
42
years of professional experience
Work History
Chief Operating Officer
Genus Services
11.2022 - Current
- Oversee the day-to-day operations across multiple design, construction and installation projects and streamlined processes and workflows whilst meeting business goals.
- Mentored team members by sharing knowledge, offering guidance, and providing constructive feedback; fostering a culture of continuous learning and development within the organization.
- Identified and pursued business development opportunities to grow organisation and increase revenue.
- Guided teams through periods of significant change by providing clear communication and decisive leadership during transitions.
- Streamlined operations by implementing efficient processes and systems, leading to increased productivity and cost savings.
Executive Manager - Major Projects
Genus Services
01.2022 - 11.2022
- Assembled and led a high-performing team comprised of design, land access, construction, commercial, and project management professionals, nurturing a culture of collaboration and innovation.
- Developed and implemented processes and procedures for the construction rollout of a nationwide fiber network.
- Strengthened client relationships through regular communication and timely resolution of issues.
- Evaluated bids from multiple delivery partners during select the most advantageous offers based on quality, pricing, and other key factors.
Executive General Manager
Tandem Corp (Formerly ISGM Pty Ltd)
06.2010 - 07.2021
- Founding Executive,
- Spearhead a startup that delivered outstanding customer service with an emphasis on safety within the telecommunications sector.
- Developed and implemented a unique strategy for partnership with major entities in the Telecommunications sector and expanded into the Home Insurance Repair industry, ensuring exceptional customer service and efficient delivery.
- Lead a high-performance team through engagement, development, design, process, and system development, all the way through to delivery.
- Implemented customer analytics and data reporting to enhance profitability and completion outcomes.
- Led the development of a national strategy for deploying fiber-optic connections to multiple dwelling units.
Executive General Manager
Service Stream
05.2005 - 05.2010
- Founding Executive
- Establishing an infrastructure business with a focus on delivering cost-effective solutions.
- Managed daily operations to guarantee service efficiency, compliance with set protocols, and prompt resolution of any arising issues or concerns.
- Built and maintained strong company teams by recruiting and training skilled staff, thereby cultivating a positive and productive work environment.
General Manager of Operations
Skilled Communications
01.1998 - 11.2005
- In my role within Skilled Engineering, I led both the Communications and Power construction divisions.
- Led cross-functional teams in executing the HFC construction rollout for a major Australian telecommunications company.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Implemented operational strategies and effectively built customer and employee loyalty.
Field Manager
Telstra Corporation
01.1983 - 01.1996
- Implementation of the Broadband Field Services division for the HFC network deployment.
- Staff recruitment, process and procedure mapping and writing
- Introduced process improvements that led to faster installation times without sacrificing safety and quality .
- Conducted comprehensive operational reviews across all stages of field operations to integrate process enhancements and insights..
- Ensured consistent quality control by implementing and enforcing safety across all field operations.
- Facilitated field operations through supervision and direction of field personnel.
Skills
- Operations Management and leadership
- Cross-Functional Teamwork
- Strategic Planning
- Process Improvement
- Risk Management
- Change Management
- Planning and execution
- Cost savings and reduction
Hobbies
- Hiking
- Camping
- Landscaping and gardening
- Travel
Referee
On Request
Timeline
Chief Operating Officer
Genus Services
11.2022 - Current
Executive Manager - Major Projects
Genus Services
01.2022 - 11.2022
Executive General Manager
Tandem Corp (Formerly ISGM Pty Ltd)
06.2010 - 07.2021
Executive General Manager
Service Stream
05.2005 - 05.2010
General Manager of Operations
Skilled Communications
01.1998 - 11.2005
Field Manager
Telstra Corporation
01.1983 - 01.1996
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