John Paul Herana
Westminster,WA
Summary
Results-driven Team Leader known for high productivity and efficient task completion. Skilled in strategic planning, conflict resolution, and performance optimization. Excel in leadership, communication, and problem-solving to achieve team goals. Ready to leverage abilities in organization and motivation to drive success in fast-paced environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
BOH Team Leader
Flame 400 Burger Cafe
Mirrabooka , WA
11.2021 - Current
- Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
- Ensured compliance with all safety regulations in the workplace.
- Established clear team goals aligned with company objectives, tracking progress regularly.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Prepped garnishes to reduce wait times during lunch and dinner rush.
- Took initiative in suggesting ideas for menu improvements or cost savings measures.
FOH Team Leader
Flame 400 Burger Cafe
Mirrabooka , WA
11.2021 - Current
- Performed cashier duties when needed including ringing up sales, counting change back to customers, and balancing cash drawer at end of shift.
- Resolved customer complaints courteously and professionally.
- Monitored customer service standards and provided feedback to staff members in order to ensure quality customer service.
- Assigned tasks to FOH employees based on their skill set and availability.
- Coordinated with back of house management to ensure seamless service delivery.
- Prepared hot and cold coffee drinks according to customer specifications.
Education
High School Diploma -
Servite College
Tuart Hill, WA10-2022
Certificate IV in Business (BSB40120) - Business
Fremantle Education Centre
Fremantle, WA10-2022
Skills
- Team supervision
- Teamwork and collaboration
- Work Planning and Prioritization
- Analytical thinking
- Relationship building
- Documentation and reporting
Languages
Tagalog
Native/ Bilingual
English
Native/ Bilingual
Certification
- Certificate IV in Business (BSB40120)
Accomplishments
- FOH and BOH Team Leader
- Multiple time Employee of The Months
Timeline
BOH Team Leader
Flame 400 Burger Cafe
11.2021 - Current
FOH Team Leader
Flame 400 Burger Cafe
11.2021 - Current
High School Diploma -
Servite College
Certificate IV in Business (BSB40120) - Business
Fremantle Education Centre
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