Summary
Overview
Work History
Education
Skills
My core belief
Certification
Timeline
Generic

John Paul Joy

Westmead,NSW

Summary

I am a cloud solution delivery manager with holistic knowledge in multi cloud environments, hybrid solutions, data, cyber security and networking. I also have experience in leading a high performance DevOps and SysOps team for banking clients, conduct analysis(technical and risk), and conduct trainings. Apart from my delivery role I am a cloud certified architect I can design and build any cloud applications

Overview

17
17
years of professional experience
1
1
Certification

Work History

Techno Functional Delivery

TCS-CBA
01.2019 - Current
  • Determined proper methodologies and procedures to use based upon project specifications.
  • Liaised between IT infrastructure team and other teams to assist with resolution of system issues.
  • Established priorities and drove accountability for assigned initiatives, providing leadership.
  • Facilitated front to back solution design value chain for accountable team members.
  • Wrote effective documentation for each client system to deliver comprehensive sets of requirements and alignment with business objectives.
  • Worked with key internal partners to distil complex concepts into pragmatic and simplified solutions.
  • Developed, configured and tested applications for accurate alignment with project standards.
  • Developed and implemented reports and presentations for key stakeholders and senior management.
  • Professionally interacted with clients to assess business requirements and determine software needs.
  • Communicated and explained business requirements to team members to understand and implement functional demands.
  • Offered input for complex documents to support client-ready final versions.
  • Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
  • Handled technical escalations and priority 1 cases
  • Managed a lean project during Covid time. Also I have designed applications and written low level documents for developers
  • Reviewed software designs and provided feedbacks
  • Responsible for end to end delivery of many cloud projects.

Cloud Migration Manager

TCS-CBA
07.2017 - 12.2018
  • Developed and maintained relationships with customers and suppliers through account development.
  • Cross-trained existing resources to maximize team agility and performance.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Designed migration strategies
  • Handled cloud migration risks and taken calculative risk decisions
  • As I have strong technical skills, I have played a key role in any technical decisions
  • Handled complete change management process
  • Migrated 12 Terabyte of data from Onpremise to cloud

Technical Delivery Manager

TCS - Westpac
07.2015 - 06.2017
  • Created and monitored compliance with delivery schedule milestones to support consistent progress toward internal goals.
  • Coordinated employee scheduling around delivery timeframes, resolving conflicts and supporting consistent availability of necessary competencies.
  • Aggregated delivery status reports from multi-disciplinary teams to unify progress tracking efforts across projects.
  • Managed 2 Scrum teams with 5 members each during migration processes.
  • I was a frontline delivery manager for running a large migration project which migrated bank's more than 30 years old legacy systems
  • I was also leading TCS business take over project from HCL for BT financial services

Centre of Excellence Lead Presales & Delivery

TCS-ECM
09.2013 - 06.2015
  • Worked with sales team to determine solutions to customers’ challenges and supporting the sales team to present proposals to clients.
  • Designed solutions for proposals and defended the same.
  • Authored many winning pre- sales documentation to respond to RFPs and RFQs
  • Provided proof of concepts, presentations, training, consultation and sales support services for the sales team and existing clients.
  • Maintained relationships with customers and proactively sought new sales opportunities by developing new relationships with prospective clients.
  • Oversaw operational activities such as sampling, inspection and line monitoring, verifying compliance with prescribed fault rates and tolerance goals.
  • Drafted governance policies on factors such as design controls, product realization activities, validation techniques and more.
  • Interfaced directly with high-level executives within client companies, addressing concerns and correcting perceived faults to maintain smooth customer relationships.
  • Reduced financial inconsistencies while assessing and verifying effort estimations
  • Delivered training on solutions and provided product support to channel partners and stakeholders
  • Create system design configuration documentation including network diagrams with technical explanations
  • Performed technical development for bespoke solutions as part of a design and development frame work

Presales Lead Consultant

Microsoft
04.2009 - 08.2013
  • Helped Large enterprise customers for their cloud journey, make sure they are ready for their Data center migrations, repetitively review their operations maturity, initiate cost optimization workshops, inform them for best practices and provide technical advisory for Azure and Office 365 Services.
  • Customer advocate for strategic technical guidance to help plan and build solutions using best practices.
  • Proactively keep my customers Azure environments operationally healthy.
  • Act as an escalation point of contact for Critical Incidents and help support and customer for faster resolution.
  • Periodically organize Business review meetings to inform customers for their Azure Cost, Operations Review and provide critical trusted advisor findings with practical solutions.
  • Organize Enablement/Training programs for customers.
  • Seek tactical technical opportunities for customer to achieve their business goal.

Senior Software Engineer

Wipro Technologies
10.2006 - 03.2009
  • Analyzed, evaluated, and developed new web and database applications using .Net and SharePoint.
  • Designed and delivered a software solution to save a Large corporate company from paying a multimillion dollar fine.
  • Managed development milestones from initial steps through final delivery.
  • Worked with back-end developers to design APIs.
  • Analyzed existing software implementations to identify areas requiring improvement.
  • Developed unit test cases for testing and automation.
  • Resolved hardware and software compatibility and interface design issues.
  • Performed vulnerability patching and investigated and mitigated system weaknesses.
  • Used NodeJS, SQL/No-SQL to develop and manage databases.
  • Troubleshot and resolved performance issues for databases and software.
  • Discussed project progress with customers, collected feedback on different stages and directly addressed concerns.
  • Participated in highly complex projects with customers, managers, and end-users.
  • Researched and integrated design strategies, product specifications, development schedules and user expectations into product capabilities.

Education

Master of Science - Softtware Engineering

BITS PILANI

Skills

  • Transition Management
  • Project technical and functional risk governance
  • Process Review
  • Business Process execution
  • Software System Design & Build
  • Workflow Configuration and review
  • Project Scope Assessment
  • Client trainings and change management
  • Business Workflows
  • Systems Analysis
  • System Maintenance
  • Product Development
  • Information Security
  • Cybersecurity
  • Object-Oriented Programming
  • Project Scope Analysis
  • Client Interaction
  • Solution Implementation
  • Client & Stakeholder Relationship management
  • End to End Testing

My core belief

Customer's trust fuels my passion and my passion fuels me every day.

Certification

  • AWS Solution Architect
  • Azure Solution Architect

Timeline

Techno Functional Delivery

TCS-CBA
01.2019 - Current

Cloud Migration Manager

TCS-CBA
07.2017 - 12.2018

Technical Delivery Manager

TCS - Westpac
07.2015 - 06.2017

Centre of Excellence Lead Presales & Delivery

TCS-ECM
09.2013 - 06.2015

Presales Lead Consultant

Microsoft
04.2009 - 08.2013

Senior Software Engineer

Wipro Technologies
10.2006 - 03.2009

Master of Science - Softtware Engineering

BITS PILANI

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