John Randy Fuentes

As a Customer Service Officer, I am responsible for the following area.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Responded to customer calls and emails to answer questions about products and services.
• Assisted call-in customers with questions and orders.
• Completed data entry to record call notes, suggestions and questions.
• Initiated investigations into complex or sensitive complaints, identifying solutions swiftly and to customer satisfaction.

As a Sales Officer, I am responsible for the following area.

• Used scripts and persuasive sales techniques to convince clients in purchasing Solar Panel.
• Answered customer questions about products and services, helped locate merchandise, and promoted key items.
• Directed sales support staff in administrative tasks to help sales reps close deals.
• Maintained up-to-date knowledge of store sales, payment policies and security standards.
• Conducted product demonstrations to highlight features and redirect objections to positive aspects.

As a Product Quality Manager, I am responsible for the following areas;

• Count, locate missing products and tracked quality department goals and objectives.
• Prepare and program necessary equipment in preparation for new products.
• Communicate to management team and crew regarding changes in procedures along with new promotional product.
• Applied coaching techniques and tools to support managers and team members in improving on performance.
• Monitored staff organisation and suggest improvements to daily processes.