John Renzo Rudela
Townsville,QLD
Summary
Successful Crew Trainer highly effective at building rapport with new team members and helping each get acclimated to the environment, customer needs and restaurant operations. Experienced Crew Trainer with 5 years of experience. Focused on maximizing team success by providing new members with great training and support. Extensive knowledge of food safety, cleaning and sanitizing procedures. Well-qualified Training Specialist adept at planning and implementing onsite and remote training programs. Authoritative and clear communicator with enthusiastic style and insightful approach.
Overview
5
5
years of professional experience
Work History
Crew Trainer
Fairfield McDonald's
09.2018 - Current
- Trained other employees in customer service, food safety, and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Taught new team members correct procedures for all areas of operations.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Mentored junior employees to improve performance, food safety, and customer service.
- Maintained current knowledge of all team position requirements.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Produced training materials and gathered resources to equip crew members with learning opportunities.
- Designed and executed training programs for new and existing crew members to provide knowledge, skills and techniques in performing tasks.
- Documented training and progress on database to enable tracking history and maintain accurate records.
Education
High School Diploma -
Pimlico State High School
Pimlico, QLD11.2021
Skills
- Processing Payments
- Training Tools and Resources
- Learning Platforms
- Team Leadership and Supervision
- Active Listening
- Delegating Work
- Policies and Procedures
- Coaching and Mentoring
- Training Documentation
- Product Knowledge
- Kitchen Sanitation
- Food Safety Understanding
- Staff Education and Training
- Sanitation and Cleaning
Hobbies
- Like to read, especially books that is related to my everyday interest. Such as mystery, games, and creative writings.
- Like to discover different culture and different lifestyle of people.
- Have a fascination towards mental health and how it can be cured and how it can affect someone's lifestyle.
Timeline
Crew Trainer
Fairfield McDonald's
09.2018 - Current
High School Diploma -
Pimlico State High School
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