Johnson Zhou
Perth,WA
Summary
Proven track record in customer service and problem-solving, honed across roles at Starbucks and Hilton Hotel. Excelled in enhancing guest experiences and streamlining operations, showcasing proficiency in MS Office. Demonstrates empathy and a keen ability to address customer needs, ensuring satisfaction and operational efficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Camp and Facilities Receptionist and Cleaner
QING
Kalgoorlie, WA
01.2025 - 02.2025
- Coordinated daily operations including check-ins and check-outs, room assignments and special requests from customers.
- Issued room keys to registered guests and ensured that all necessary documents were completed correctly.
- Adhered to daily cleaning schedules and updated as needed based on demand.
- Emptied wastebaskets and cleaned ashtrays to transport trash and waste to disposal areas.
Cashier
Starbucks
Birmingham, United Kingdom
01.2023 - Current
- Responsible for ordering and cashiering
Kitchen hand
Large Japanese restaurants
Shenzhen, China
01.2022 - Current
- Responsible for all kitchen work
Housekeeper, Receptionist
Hilton Hotel
Sioux Falls, United States
01.2019 - Current
- Hotel front desk and other room cleaning
Education
Bachelor degree - Accounting finance
Coventry university
Coventry, United Kingdom01.2023
Skills
- Empathy and Patience
- Customer Service
- Problem-Solving Ability
- MS Office suite (outlook, word, PowerPoint etc)
Visa
Working holiday Visa The First Year
(Visa Validity:05/07/2025)
Personal Information
- Chinese Name : Chubin Zhou
- Date of Birth: 10/10/98
- Available for work Right now. Anytime during week.
Certification
- 4 years driving License
- WA drives license
- RSA RGA
- Food safety certificate
- White card
- National Police Clearance
Languages
- English, IELTS 6.0
- Mandarin
- Cantonese
References
Qing, Management, Kalgoorlie Weslan Accommodation
liuqing030467@gmail.com +61452561728
Erica Li, Site Administrator, Barto Gold Mining Pty Ltd, sxadmin@bartogold.com.au
Hobbies and Interests
- Interested in cooking - First in First out. Always ask! Always listen!
- Interested in fitness and hiking - Love sports and good physical strength
Personality
I like challenge myself and try new things, I have traveled 22 countries by myself and have some utility experience. Finally, I have the confidence to complete any task.
Timeline
Camp and Facilities Receptionist and Cleaner
QING
01.2025 - 02.2025
Cashier
Starbucks
01.2023 - Current
Kitchen hand
Large Japanese restaurants
01.2022 - Current
Housekeeper, Receptionist
Hilton Hotel
01.2019 - Current
Bachelor degree - Accounting finance
Coventry university
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