Summary
Overview
Work History
Education
Skills
Timeline
Generic

Johny Phan

Westminister

Summary

Dedicated and bilingual team player with experience working in busy food and beverage environments. Enjoys interacting and working with others. Efficient and punctual Gym Attendant with team orientation and creativity. Adjusting equipment and assisting customers with various tasks necessary to enhance customer experience. Versatile employee willing to fulfill widely varying roles as necessary to facilitate smooth operations of gym facility. Passionate Personal Fitness Trainer successful at making workouts fun and rewarding. Expertise in instructing clients on proper lifting techniques and educating clients on nutrition and hydration needs. Experience providing instruction for one-on-one sessions and buddy sessions.

Experienced with customer service and sales support. Utilizes strong communication skills to foster positive client relationships and facilitate sales processes. Knowledge of inventory management and problem-solving to ensure smooth operations.

Overview

4
4
years of professional experience

Work History

Restaurant Worker

Pho One
01.2022 - 02.2023
  • Greeted customers at front counter to answer questions and input meal orders into POS system.
  • Stocked condiments, filled specialty machines with drink mixes and prepped fryer items to prepare for peak hours.
  • Conducted hourly rounds to wipe tables, stock utensils and sweep floor to maintain cleanliness of eating area.
  • Discussed menu items with customers and suggested promotional items to increase sales.
  • Counted cash drawer before shift and balanced at end of shift to reconcile sales.

Gym Staff Member (Work Placement)

Jetts Fitness
05.2024 - 06.2024
  • Enforced rules and held customers accountable for not following gym regulations.
  • Posted information on gym hours and upcoming events, maintaining consistent communication with patrons.
  • Serviced complex equipment quickly to minimize wait times for specific machines.
  • Sold memberships and personal training sessions to new customers.
  • Managed locker room inventory and supplies, replenishing as needed.
  • Responded to guest requests for assistance, toiletries, and personal care items.
  • Greeted customers and offered them assistance.
  • Performed daily inspections, checking for adequate stock supplies and proper equipment functionality.

Sales Assistant

Hoka One
12.2024 - Current
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
  • Collaborated with team members to achieve a cohesive and efficient store environment.
  • Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
  • Participated in ongoing training to stay updated on current products, promotions, and industry trends.

Education

No Degree -

Ashdale Secondary College
Darch, WA
01.2025

Skills

  • Strength training
  • Physical Conditioning
  • Fitness program development
  • Client Coaching
  • Fitness instruction
  • Activity Planning
  • POS System Operation
  • Financial Transactions
  • Food safety knowledge
  • Facility Cleaning
  • Performance Tracking
  • Administrative tasks
  • Adaptability
  • Stock management
  • Relationship building
  • Sales expertise
  • Team collaboration
  • Customer relationship management
  • Inventory tracking
  • Market trends
  • Upselling strategies

Timeline

Sales Assistant

Hoka One
12.2024 - Current

Gym Staff Member (Work Placement)

Jetts Fitness
05.2024 - 06.2024

Restaurant Worker

Pho One
01.2022 - 02.2023

No Degree -

Ashdale Secondary College
Johny Phan