Joji Jacob
Redland Bay,QLD
Summary
Seasoned professional with a proven track record in customer engagement and time management, demonstrated through a high driver rating at Uber and exceptional service quality. Skilled in situational awareness and communication, adept at fostering trust and maintaining cleanliness. Achieved notable success in improving passenger satisfaction and operational efficiency across diverse roles.
Overview
21
21
years of professional experience
Work History
Uber Partner
Uber
Sydney, NSW
04.2019 - Current
- Improved customer satisfaction by providing prompt and professional service as an Uber Partner.
- Developed strong time-management skills to ensure punctual pick-ups and drop-offs for passengers.
- Demonstrated flexibility by working nights, weekends, and holidays to accommodate passenger schedules.
- Consistently maintained positive reviews from passengers on the Uber platform due to exceptional service quality.
- Maintained a high driver rating through excellent communication and navigational skills.
- Provided safe transportation for passengers, adhering to traffic laws and regulations.
- Managed challenging situations calmly, addressing any conflicts or issues that arose during rides.
- Picked up riders at designated locations and greeted upon vehicle entry.
Sterilisation Technician
St George Hospital
Kogarah, NSW
03.2013 - 04.2019
- Received deliveries to stock supply closet and manage inventory of dental products and equipment.
- Maintained accurate records of all sterilized items, ensuring traceability and regulatory compliance.
- Performed thorough inspections of instruments for damage or contamination before releasing them for use in surgical procedures.
- Operated and maintained steam autoclaves by using distilled water, checking for leaks and cleaning air traps and water sensors.
Home Sustainability Assessor
Own Business
Sydney, NSW
07.2010 - 03.2013
- Documented condition and special features to provide accurate estimations.
- Contributed to the establishment of fair market values by analyzing a variety of factors including location, age, size, condition, zoning restrictions, and comparable sales data.
- Conducted field inspections to verify property characteristics, noting discrepancies between actual conditions and reported information for accurate assessments.
- Managed workload effectively by prioritizing tasks according to deadlines while maintaining attention to detail in all aspects of the assessment process.
- Maintained up-to-date knowledge of industry best practices, attending professional conferences and participating in ongoing training opportunities.
Carer
C&C Nursing Home
Felixstowe , England, United Kingdom
09.2003 - 08.2004
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted patients with daily living activities, promoting independence and dignity.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Used adaptive equipment like lifts walkers wheelchairs safely efficiently improving accessibility mobility independence.
- Maintained accurate records of patient care, documenting progress and any changes in condition.
- Implemented safety measures to prevent falls, accidents, and injuries within the home environment.
- Collaborated with healthcare professionals to develop comprehensive care strategies for optimal patient outcomes.
- Delivered personal hygiene assistance including bathing grooming dressing feeding toileting all while maintaining client privacy respect.
- Provided emotional support to patients and their families, fostering strong relationships built on trust and empathy.
- Developed recreational activities tailored to individual interests, enhancing overall quality of life for clients in care settings or at home environments.
Education
Certificate III in Sterilisation - Sterilisation
TAFE
Strathfield, NSW10.2014
Bachelor of Arts - Accounting And Finance
University of Kerala
Trivandrum, Kerala, India04.1991
Pre-Degree - Physics, Chemistry And Maths
Bishop Moore College
Mavelikara, Alleppey Dist, Kerala, India04.1987
High School Diploma -
Bishop Hodges High School
Mavelikara, Kerala, India03.1985
Skills
- Flexibility
- Punctuality
- Cleanliness
- Situational Awareness
- Time Management
- Customer Engagement
- Dependable and reliable
- Communication and Interpersonal Skills
- Defensive Driving Practices
Timeline
Uber Partner
Uber
04.2019 - Current
Sterilisation Technician
St George Hospital
03.2013 - 04.2019
Home Sustainability Assessor
Own Business
07.2010 - 03.2013
Carer
C&C Nursing Home
09.2003 - 08.2004
Certificate III in Sterilisation - Sterilisation
TAFE
Bachelor of Arts - Accounting And Finance
University of Kerala
Pre-Degree - Physics, Chemistry And Maths
Bishop Moore College
High School Diploma -
Bishop Hodges High School