Jojin Yalon
261 Cleveland Street, Redfern,NSW
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Food and Beverage Attendant position. Ready to help team achieve company goals, Organized and dependable with a positive attitude.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Food and Beverage Attendant
Accor Hotels, Pullman Quay Grand
2023.07 - 2024.01
- Enhanced customer satisfaction by providing attentive service and anticipating guests'' needs.
- Maintained clean and organized dining areas for an enjoyable guest experience.
- Provided accurate allergen information to guests, ensuring their safety and well-being while dining.
- Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
- Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
- Upsold menu items when appropriate, contributing to increased revenue generation without compromising guest satisfaction.
- Adhered to food safety guidelines consistently, maintaining a safe and sanitary working environment at all times.
- Participated in ongoing training sessions to stay updated on industry trends and best practices for optimal job performance.
- Assisted in training new team members, sharing knowledge and best practices to maintain high standards of service across the board.
- Conducted quality checks on food items before serving them to guests, ensuring consistency in taste and presentation standards were met every time.
- Engaged in suggestive selling and other sales techniques.
- Greeted customers and provided menus upon arrival to dining room.
- Provided attentive service and proactively assessed guest needs.
- Assisted with bussing tables and cleaning up spills.
- Arranged tables and chairs for special occasions and events.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Provided guests with information about menu items, specials and promotions to provide quality service.
- Processed payments and provided receipts to establish proof of transaction.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
Food and Beverage Attendant
Waterfront Insular Hotel
2017.04 - 2018.11
- Maintained clean and organized dining areas for an enjoyable guest experience.
- Collaborated with other dining room and bar staff to facilitate efficient service.
- Assisted customers with carry-out service.
- Assisted wait staff with timely food delivery and guest requests.
- Assisted with bussing tables and cleaning up spills.
- Arranged tables and chairs for special occasions and events.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Assisted in training new team members, sharing knowledge and best practices to maintain high standards of service across the board.
- Enhanced customer satisfaction by providing attentive service and anticipating guests'' needs.
- Streamlined beverage preparation processes, leading to faster service times and higher customer satisfaction.
Education
No Degree - Diploma of Hospitality Management
National Polytechnic of Australia
8 Quay Street, Haymarket NSW 200006.2025
No Degree - Certificate IV in Kitchen Management
National Polytechnic of Australia
8 Quay Street, Haymarket NSW 200012.2024
Skills
- Phone Orders
- Buffet Maintenance
- Guest Services
- Interpersonal skills
- Customer service excellence
- Multitasking abilities
- Allergy awareness
- Attention to detail
- Food safety knowledge
- Team collaboration
- Effective communication
- Customer Service
- Table Setup
- Payment Processing
- POS System Operation
- Kitchen Communication
- Teamwork and Collaboration
Certification
- Food handler Basic Training - 18/11/2023
- Responsible Service of Alcohol License - 21/06/2028
Timeline
Food and Beverage Attendant
Accor Hotels, Pullman Quay Grand
2023.07 - 2024.01
Food and Beverage Attendant
Waterfront Insular Hotel
2017.04 - 2018.11
No Degree - Diploma of Hospitality Management
National Polytechnic of Australia
No Degree - Certificate IV in Kitchen Management
National Polytechnic of Australia
- Food handler Basic Training - 18/11/2023
- Responsible Service of Alcohol License - 21/06/2028
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