Qiuwen Li
Melbourne,VIC
Summary
Strong interpersonal skills and a lifelong focus on supporting others and helping them shine. Skilled in prioritizing and completing tasks independently. Over the years I have equipped myself with a multitude of skills and experiences. As a professional hard working in Receptionist I am attentive to details able to continually maintain a positive attitude whilst interacting with demanding clients, learn new processes, programs, and customised software quickly and efficiently whilst maintaining productivity.
As in Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success. Assistant store manager with strong background guiding daily operations, customer service and Human Resources initiatives. Led team of employees by training on procedures, customer service and selling skills. Employed loss prevention tactics such as securing high-shrink items and training employees to identify theft.
Overview
11
11
years of professional experience
Work History
Store Manager of Operations
christian louboutin
Melbourne, VIC
06.2022 - 10.2023
- Coached and developed store associates through formal and informal interactions.
- Measured goal achievement by evaluating daily cash flow, reviewing sales reports and producing financial statements.
- Created engaging merchandise presentations to motivate impulse purchases.
- Coordinated merchandising by planning floor layouts and displays, guiding resets and directing sales signage placement.
- Assisted customers, answered questions and resolved problems for stellar customer service.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- prepare for manager meeting every week (figers and next week tasks)
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
Assistant Store Manager
Marais Women
Melbourne, VIC
10.2020 - 06.2022
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Oversaw aspects of maintenance, inventory and daily activity management.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Reviewed inventory and sales records to prepare reports for management and budget departments.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
- Scheduled staff to assign employee shifts according to departmental and business needs.
- Boosted sales through attractive merchandise presentation, competitive pricing and adequate inventory.
Store Manager
LARIX FASHION SHOP
MELBOURNE, VIC
05.2019 - 02.2020
- Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
- Maintained adequate temperature and humidity in stockrooms to preserve product freshness and quality.
- Interviewed, hired, supervised and trained 5 employees and instituted mentoring program to develop skills, leadership and employee excellence.
- Rotated inventory from oldest to newest to maintain fresh stock.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Analyzed buying trends at each store location to identify appropriate mix of inventory items for top-tier sales.
Administration Officer
RUIZEAN MELBOURNE
Melbourne, VIC
01.2018 - 01.2019
- Administration Officer Ruizean Melbourne melbourne Finical Company Successfully planned and coordinate business events and teamwork activities.
- Well maintained general manager and business development managers's calendars schedule meetings.
- Prepared and proofread and formulate the official documents, involved human resource and marketing.
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
- Optimized personnel coverage, preparing work schedules based on staff availability and forecasted demands.
- Recorded, tracked and reported on inventory levels and usage to optimize stock management.
Store Manager
MINIMAL SKINCARE COMPANY
MELBOURNE, VIC
01.2017 - 01.2018
- Coordinated and oversee the day to day operations of the store involved: staff management, product promotion etc.
- Superior development, coaching and motivating to achieve sales, profit and customer experience goals.
- Successfully operated sales promotion activities through contests and grass roots marketing.
Sales Assistant
PAD FINTURE
MELBOURNE, VIC
02.2015 - 10.2016
- The PAD Funiture melbourne Italy /French furniture Specialized in marketing and advertising product and dealing with customers that best suit their needs.
- Professionally trained and practiced within the retail industry under sales and marketing.
retail sales
01.2013 - 01.2014
- Video Ezy melbourne professionally trained and practiced within the retail industry under sales and marketing.
Education
Fashion Design
RMIT
MELBOURNE2015
Skills
- Team-oriented
- Events management payroll system flunent in Chinese Professional phone etiquette
- Reliable
- Accurate cash handling
- Retail inventory management
- Staff training and development
- Employee development
- Performance improvements
- Communication Organization Problem solving Customer service Teamwork Management and leadership
- Confidentiality Planning Responsibility Quick and flexible learner
- Advertising
- Fluent mandarin speaker
- Customer satisfaction
- Customer service
- Employee training
- Communications
- KPI target manangement
- Operational budgeting
- Employee supervision and motivation
- Outstanding communication skills
- Store opening and closing procedures
- Strategic Planning
- Sales strategies
Languages
Chinese (Mandarin)
Native/ Bilingual
English
Full Professional
Timeline
Store Manager of Operations
christian louboutin
06.2022 - 10.2023
Assistant Store Manager
Marais Women
10.2020 - 06.2022
Store Manager
LARIX FASHION SHOP
05.2019 - 02.2020
Administration Officer
RUIZEAN MELBOURNE
01.2018 - 01.2019
Store Manager
MINIMAL SKINCARE COMPANY
01.2017 - 01.2018
Sales Assistant
PAD FINTURE
02.2015 - 10.2016
retail sales
01.2013 - 01.2014
Fashion Design
RMIT
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