Summary
Overview
Work History
Education
Skills
Additional Information
References
Timeline
SalesAssociate

Josephine Siaosi

Brisbane,QLD

Summary

Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

10
10
years of professional experience

Work History

Sales Associate

Nike Factory Store
08.2023 - Current
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Worked effectively in fast-paced environments.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Department Manager

Nike Factory Store
10.2021 - 12.2023
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
  • Established clear performance expectations for staff members which led to increased accountability.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.

Stockroom Lead

Nike Factory Store
01.2019 - 10.2021
  • Created and enforced detailed organization processes to increase quality and service standards.
  • Supervised inventory cycle counting processes, accounting and surplus records, product damages and product returns.
  • Received incoming merchandise and stored in correct stock locations.
  • Maintained detailed records of all incoming shipments, ensuring precise documentation of deliveries for accurate inventory tracking.
  • Implemented loss prevention strategies to reduce shrinkage rates within the stockroom area.

Sales Associate

Nike Factory Store
10.2017 - 08.2019
  • Developed professional relationships with customers to increase loyalty, retention and rapport.
  • Collaborated with team members to meet and exceed monthly sales targets consistently.
  • Managed cash register after end of shift to balance and record accurate transactions.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Self-motivated, with a strong sense of personal responsibility.

Sales Associate

Red Rat Streetwear Clothing
10.2013 - 10.2017
  • Engaged positively with each customer, providing professional and polite support for sales and service needs
  • Managed cash register operations using POS system and processed sales and returns
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales
  • Employed strong relationship-building skills and consistent follow-through in every aspect of work to improve customer satisfaction.

Education

High School Diploma -

McAuley High School
New Zealand
12.2008

Skills

  • Engaging with Diverse Customers
  • Time Management
  • Inventory Management
  • Professional Demeanour
  • Safety and Cleanliness Standards
  • Relationship Building
  • Team Leadership
  • Store Opening and Closing

Additional Information

Annual MVP Award 2019, Highly Successful CFE Rating (Stockroom Specialist), Highly Successful CFE Rating (Product Coach)

References

References available upon request

Timeline

Sales Associate

Nike Factory Store
08.2023 - Current

Department Manager

Nike Factory Store
10.2021 - 12.2023

Stockroom Lead

Nike Factory Store
01.2019 - 10.2021

Sales Associate

Nike Factory Store
10.2017 - 08.2019

Sales Associate

Red Rat Streetwear Clothing
10.2013 - 10.2017

High School Diploma -

McAuley High School

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Josephine Siaosi