Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jokapeci Temo

South Hedland,WA

Summary

Proven track record in enhancing guest satisfaction and streamlining operations, demonstrated during my tenure at Resource Accommodation. Skilled in guest service and support, with a knack for teamwork and collaboration. Achieved significant reductions in housekeeping complaints by adhering to high standards, showcasing my customer service expertise and attention to detail. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

12
12
years of professional experience

Work History

Housekeeping Room Attendant

Resource Accommodation
03.2024 - Current
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
  • Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
  • Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Reduced housekeeping complaints by ensuring consistent adherence to hotel standards and procedures.
  • Responded to requests from patrons for linens and toiletries.
  • Reduced complaints by carefully adhering to all hotel cleaning standards and guest requests.
  • Contributed to team goals by exceeding individual room cleaning targets without compromising quality.
  • Changed bed linens and collected soiled linens for cleaning.
  • Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.

Barmaid

Deep Sea Nightclub
01.2018 - 04.2023

Barmaid/Waitress

Golden Dragon Nightclub
09.2012 - 01.2017
  • Maintained a clean and welcoming environment for guests with regular cleaning tasks and efficient organization.
  • Handled customer complaints professionally, resolving issues promptly and maintaining guest satisfaction.
  • Contributed to a positive team atmosphere, collaborating with colleagues to ensure smooth operations during peak hours.
  • Assisted in increasing bar revenue by upselling premium drinks and promoting daily specials.
  • Managed cash transactions accurately, balancing the cash register at the end of each shift.
  • Sanitized and wiped down bar top, tables and seats after each use to meet health and safety requirements.
  • Supported fellow bar staff in completing closing duties each night quickly without sacrificing cleanliness or safety standards.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Inspected dishes and utensils for cleanliness.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.

Education

Nasau Primary School
Fiji Islands

Nasinu Secondary School
Fiji Islands

Lighthouse Vocational Education
Fiji Islands

Skills

  • Customer service-focused
  • Guest Service and Support
  • Customer Service
  • Teamwork and Collaboration
  • Guest Request Response

Timeline

Housekeeping Room Attendant

Resource Accommodation
03.2024 - Current

Barmaid

Deep Sea Nightclub
01.2018 - 04.2023

Barmaid/Waitress

Golden Dragon Nightclub
09.2012 - 01.2017

Nasau Primary School

Nasinu Secondary School

Lighthouse Vocational Education

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Jokapeci Temo