Jolanda Adam
Melbourne,VIC
Summary
Proven leader in content management and customer service, adept at project leadership and strategic content planning with a track record of enhancing user engagement for Queo. Demonstrates exceptional time management and team collaboration skills, ensuring project delivery within stringent deadlines. Renowned for reliability and cultivating customer relationships, with a keen focus on achieving business goals.
Overview
5
5
years of professional experience
Work History
Cashier
REWE
10.2022 - 11.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Content Manager
Queo
07.2023 - 02.2024
- Consistently met tight deadlines while managing multiple projects simultaneously, prioritizing tasks effectively.
- Managed content distribution to online channels (NEOS)
- Edited and proofread all written materials, maintaining a high standard of grammar and style consistency.
- Approved, reviewed and edited content flowing to website.
- Used content management system to analyze user engagement and website traffic metrics.
- Developed and managed content calendar to meet deadlines and engagement goals.
Restaurant Waiter
Cook & Waiter
01.2020 - 01.2021
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
Education
Bachelor of Arts - Communication & Intercultural Economics
Friedrich-Schiller-University
Jena03-2024
Skills
- Customer service
- Patience and empathy
- Time management skills
- Team collaboration
- Reliability and punctuality
- Strategic content planning
- Project leadership
Timeline
Content Manager
Queo
07.2023 - 02.2024
Cashier
REWE
10.2022 - 11.2024
Restaurant Waiter
Cook & Waiter
01.2020 - 01.2021
Bachelor of Arts - Communication & Intercultural Economics
Friedrich-Schiller-University
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