- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Painting
- Cultural Events
- Crafting and DIY Projects
- Interior Design
- Music
Jolanda Roberts
Correctional Officer
Tweed Heads,NSW
Summary
Accomplished Correctional Officer with a proven track record at the Department of Corrections, showcasing expertise in crisis management and cultural sensitivity. Excelled in reducing recidivism through effective rehabilitation programs and enhanced facility security, demonstrating strong leadership and emergency response skills. Achieved significant improvements in welfare and safety, with a commitment to excellence and team collaboration.
Overview
25
25
years of professional experience
8
8
Certification
Work History
Correctional Officer
Department of Corrections
Sydney & Tweed Heads, NSW
02.2000 - Current
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Monitored visitation sessions to ensure compliance with established guidelines and maintain facility security.
- Demonstrated cultural sensitivity when interacting with diverse populations within the correctional setting, promoting an inclusive environment for all individuals present.
- Facilitated rehabilitation programs for inmates, promoting positive behavioural changes and reducing recidivism rates.
- Coordinated with other law enforcement personnel to exchange information.
- Supervised inmates during meals, recreation and other activities.
- Responded to emergency situations and de-escalated hostile confrontations.
- Conducted routine and emergency head counts.
- Supported mental health initiatives for inmates by connecting them with appropriate resources and services within the facility.
- Ensured compliance with all applicable federal, state, and local laws, regulations, and policies governing correctional facilities.
- Provided assistance and guidance to inmates regarding daily activities.
- Conducted security checks of inmates and living areas.
- Observed behavior of residents individually and in groups.
- Supported the re-entry process for inmates by connecting them with appropriate resources, such as job training programs and community-based services.
- Enhanced facility security by conducting regular inspections and addressing potential risks.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Implemented effective emergency response plans during crises situations, minimizing harm to staff and inmates.
- Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
- Established positive working relationships and maintained boundaries with resident offenders.
- Responded to inquiries from inmates and other members of public.
- Promoted inmate welfare by monitoring and addressing health concerns promptly.
- Monitored surveillance equipment to detect and prevent unauthorized activities.
- Ensured security of facility perimeter by conducting routine patrols.
- Bolstered team morale and cooperation through effective leadership and communication.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Conducted efficient inmate transfers, adhering to strict security protocols while maintaining order and control throughout the process.
- Maintained inmate safety through vigilant monitoring of behaviour and swift intervention during conflicts.
- Contributed to a positive work culture among colleagues by utilizing effective communication skills both verbally and in writing.
- Built solid relationships with staff and residents to keep institution safe and secure.
- Developed and implement Programs and or Events
Education
No Degree - Child Care
New England University
Armidale, NSW01-1987
Skills
- First Aid Training
- Emergency Response
- De-Escalation Techniques
- Conflict resolution skills
- Mental health awareness
- Correctional facility procedures
- Restraint Techniques
- Safety and security enforcement
- Self-defense tactics
- Stress Tolerance
- Crisis Management
- Weapons training
- CCTV Monitoring
- Suicide Prevention
- Cultural Sensitivity
- Staff Management
- Working and catering for Elders
- Child Care
Accomplishments
Created and implemented a range of Programs
- Routinely supervised more than 100 detainee inmates.
- Established tutoring program for offenders to promote commitment to education.
- Acted in Senior positions
- Developed and implemented various Activities and Programs within a Correctional environment.
- Co-ordinated Cultural and team building events
- Supervised team of staff members.
- Raised two children alone
- Recruitment Officer
Certification
- Infectious Disease Control in a Correctional Setting Certificate – Centers for Disease Control and Prevention (CDC), Public Health Departments, or similar organizations.
- Tactical Communication Skills Certification – Verbal Judo Institute or similar communication-focused organizations.
- First Aid Certification
- Cultural Competency in Corrections Course – National Institute of Corrections.
- Cert 3 in Correctional Practise
- Emergency Response Planning and Implementation
- Use of Force Training Certification
- Correctional Leadership Development Program – National Institute of Corrections.
- Firearms Proficiency Certificate - State Police or equivalent state licensing authority.
- Do the right thing Work place Ethics
- COVID 19 PPE & Saftey
Interests
Timeline
Correctional Officer
Department of Corrections
02.2000 - Current
No Degree - Child Care
New England University
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