Summary
Overview
Work History
Education
Skills
Additional Information
Affiliations
Timeline
Generic

Jolanta Terentjeva

Mount Martha,VIC

Summary

Responsible employee with customer service and known for punctuality, work ethic, pursuing employment options where good customer service and positive attitude will make a difference. Highly organized and proactive with team-oriented mentality. Motivated employee eager to apply adopted skills in various environments. Detail - oriented and able to learn new concepts quickly, and always with a smile! :)

Overview

20
20
years of professional experience

Work History

Artist

Real Connections Art Therapy
Mornington, VIC
09.2022 - 01.2023
  • Created original artwork in a variety of mediums including oil, acrylic, and watercolor paints, pencils, charcoal, pastels, and markers.
  • Collaborated with clients to develop custom artwork that met their needs.
  • Maintained inventory of art supplies such as canvases, frames, brushes, paper.
  • Provided customer service in a courteous and professional manner, etc.

Phlebotomist

Dorevitch Pathology
Melbourne, VIC
10.2014 - 08.2022
  • Provided excellent customer service while interacting with patients.
  • Built trust and minimized patient discomfort during phlebotomy procedures.
  • Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws.
  • Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
  • Obtained variety of blood samples through venipuncture or capillary puncture using syringes and needles.
  • Coordinated workflow based on stat, schedule, or outpatient needs.
  • Verified quality of specimens by centrifuging specimens for logistics courier to pick up.
  • Verified patient information prior to specimen collection.
  • Provided assistance to clinical staff during patient visits.
  • Followed all safety protocols when handling hazardous materials.
  • Monitored inventory levels of supplies used in phlebotomy services, etc.

Hotel Manager

"Asvejos Sodyba"
Lithuania, Vilnius
01.2005 - 09.2013
  • Assisted guests at check-in, providing information on various services within the hotel.
  • Provided end-of-month audits of resort to upper management as required.
  • Booked large groups of people for weddings, seminars, conferences and other events and offered best available room rates.
  • Coordinated with wait staff to keep dining room buffet stations clean and dishes refilled.
  • Handled guest complaints in most effective manner possible and offered complimentary services for hardship cases.
  • Mentored all new employees, demonstrating best methods for servicing clients and guests.
  • Cultivated long-lasting relationships with outside vendors including florists and restaurants so that guests could secure valuable deals on services and meals.
  • Prepared invoices for customers.
  • Resolved interpersonal conflicts by listening, finding common ground and building relationships.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
  • Website link: www.asvejossodyba.lt

Teacher in Social Sciences

Secondary School
Vilnius, Lithuania
09.2002 - 12.2003
  • Developed and implemented lesson plans based on curriculum objectives.
  • Assessed student performance through tests, quizzes, and other assessments.
  • Provided individualized instruction to meet the needs of all students.
  • Maintained a safe and orderly learning environment for all students.
  • Collaborated with colleagues to plan lessons that integrate various subject areas into a cohesive unit of study.
  • etc.

Education

Certificate IV in Pathology -

Holmesglen Institute
Moorabbin, VIC
10.2014

Bachelor of Teaching And Social Sciences -

University of Lithuania
Lithuania

Diploma - Clinical Hypnotherapy

Stirling Institute of Australia
Melbourne

Skills

  • Customer service
  • Organizational skills
  • Time management
  • Computer skills
  • Working collaboratively
  • Effective planning
  • Supervision, quality control
  • Hospitality services
  • Work ethic
  • First Aid/CPR
  • Fluent in Lithuanian, Russian, Polish, English and a little bit of Germany
  • Communication abilities
  • Health Education
  • Medical Records Management
  • Client support
  • Guest experiences

Additional Information

REFERENCES

1. Dr. Almir Tanovic - GP

Mount Martha Village clinic

ph. 0413 994 192

(worked with Dr. Alex while was working at Dorevitch Pathology)

2. Work colleague Soraya Pickard

Real Connections Art Therapy, Mornington, 3931 VIC

ph. 0413 862 200

(colleague in Art field, together organised a few public art workshops).

Affiliations

  • Art- painting artworks
  • Photography
  • Books
  • Dancing
  • Nature lover
  • Music

Timeline

Artist

Real Connections Art Therapy
09.2022 - 01.2023

Phlebotomist

Dorevitch Pathology
10.2014 - 08.2022

Hotel Manager

"Asvejos Sodyba"
01.2005 - 09.2013

Teacher in Social Sciences

Secondary School
09.2002 - 12.2003

Certificate IV in Pathology -

Holmesglen Institute

Bachelor of Teaching And Social Sciences -

University of Lithuania

Diploma - Clinical Hypnotherapy

Stirling Institute of Australia

Similar Profiles

CREATE PROFILE
Jolanta Terentjeva