Joleen Mihalic

Organising & Coordinating yearly Conference for the companies Franchise Partners. Events were locally held, Interstate or Overseas.

Tasks include:

- Budgeting and setting registration costs.

- Formulating website content and work with external companies to create conference registration platform.

- Launch website opening to Franchise Partners via email communications.

- Manage and confirm registrations.

- Oversee Invoicing.

- Liaising with all venues and vendors with every detail. Floor plans, AV, menus, and entertainment.

- Preparation of Agenda and delegating tasks to those involved.

- Obtaining quotes, designs, and samples for promotional giveaways.

- Preparing welcome packs and goody bags for delegates and sponsors.

- Conducting weekly progress meetings. Drafting action lists and taking meeting minutes.

- Seeing the event though in its entirety.

- Conducting post conference evaluations.

- Begin planning process for following year.

Organising, Coordinating and running Annual training for the companies Franchise Partners. Events are held on site.

Tasks include:

- Setting dates and releasing communications to network for registrations.

- Managing registrations.

- Coordinating invoicing.

- Liaising with suppliers and presenters.

- Organise catering. Either outsource (mainly lunch) or prepare inhouse with team (welcome breakfast, morning and afternoon tea, afternoon drinks and nibbles.

- Organise and oversee agenda preparation. Delegate roles and responsibilities to those involved.

- Obtaining quotes, designs, and samples for promotional giveaways.

- Preparing welcome packs and goody bags for delegates and sponsors.

- Conducting weekly progress meetings. Drafting action lists and taking meeting minutes.

- Seeing the event though in its entirety. Usually very sore feet afterwards!

- Conducting post training evaluations and team discussions

- Begin planning process for following year.

General and Everyday Tasks.

- Organising all aspects of trade shows interstate and internationally.

- Phone answering and email checking.

- Mail collection, distribution, and actioning what I can. Also lodging postage to be sent.

- Taking job orders and scheduling crews.

- Assist with company marketing, promotions, and sales.

- Ordering of uniforms, stationery supplies and promotional goods.

- Drafting contracts for staff and Franchise Partners.

- Auditing of company’s policies and procedures for Quality Assurance recognition.

- Staff inductions and training.

- General administration duties.

- Plan, coordinate and execute workplace Christmas parties, farewell morning teas, other social events.

Duties: Program Coordinator (Up to November 2006)

- Rostering with a mind to ensure adequate service levels for guests.

- Schedule daily treatments for Guests and organise practitioners & therapists.

- Offer advice and assistance in all areas relating to treatments.

- Ensure that each guest’s specific requirements are met daily.

- Confirm therapists working hours’ daily.

- Distribute treatment sales reports.

- Promote the treatments and therapists available.

- Liaison officer between guests and therapists.

- Improve sales opportunities for the retreat.

- Ensure the guests stay motivated during their stay at the retreat.

Duties: Front Office

- General reception duties.

- General administration duties.

- Up-sell and promote the companies array of services.

- Maintain an operational knowledge of all guest related facility operations.

- Retain promotional material and stationery levels.

- Coordinate airport transfers for guests.

- Prepare the retreat for guest check-ins and departures.

- Assisting other departments in administration tasks.

- Assist marketing manager with any tasks or projects she needed help with.

- Guest relations.

Duties:

WEDDINGS

- All aspects of selling weddings to a variety of client sectors, this included discussing ceremony options, menu options, themes, and decorations options as well as referrals of suppliers.

- Following up enquiries and securing business as well as many onsite inspections.

- Drafting contracts between clients and Hyatt Regency Sanctuary Cove.

- Comprehensively explaining wedding contracts with the clients

- Liaising with clients regularly to meet their needs as well as those of the Resort.

- Liaise between suppliers and in house contacts and drafting Banquet Event Orders to reflect relevant information.

- Establish a detailed plan leading up to the wedding.

- Attend the wedding in an official capacity to ensure proceedings run smoothly.

- Maintaining and securing close working relationships with local and interstate suppliers and staff members.

CONFERENCES/EVENTS

- Liaising between clients and in house service providers to book, golf packages, transfers and accommodation.

- Organising function menu options, function room layout and Audio-Visual requirements.

- Being in contact with clients regularly to meet their needs as well as those of the resort.

- Liaise between suppliers and in house contacts and drafting Banquet Event Orders to reflect relevant information.

- Following the planning process through to the day of the conference or event.

- Retrieving feedback from conference organisers and guests.