Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
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Jolene Vermaak

Jolene Vermaak

Lephalale,Limpopo

Summary

Trustworthy bartender with four years of practical experience and a dedicated work ethic, known for consistently delivering first-class results in alignment with stringent targets and deadlines. Highly adaptable, I possess extensive experience in creating exceptional customer experiences while maintaining compliance with health and safety regulations. As a natural people person, I excel at handling diverse situations, ensuring customer satisfaction and fostering a positive atmosphere.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Bartender

Windpomp
01.2020 - Current
  • Enhanced customer decision-making by implementing effective upselling and cross-selling techniques, significantly increasing average order value
  • Ensured compliance with health codes, sanitation requirements, and licensing regulations, maintaining a pristine environment
  • Maintained high cleanliness standards in all work areas to align with health and safety regulations
  • Conducted meticulous inventory management, ensuring bar areas were well-stocked for efficient service delivery
  • Mixed drinks and served beverages to multiple guests simultaneously while optimizing the overall customer experience through a positive and enthusiastic attitude
  • Established prompt, high-quality service by greeting and seating guests professionally
  • Consulted with customers to ascertain drink preferences, providing tailored recommendations that enhanced satisfaction
  • Monitored supply levels and generated purchase orders to replenish bar inventory effectively
  • Maintained a professional brand image through a neat personal appearance and demeanor
  • Demonstrated extensive knowledge of menu items and preparation methods to make informed suggestions
  • Conducted regular stock counts and ordered low-stocked supplies promptly
  • Ensured a steady supply of ice by monitoring machine production and filling bins as needed
  • Cleared tables and maintained sanitation standards through regular cleaning routines
  • Arranged glasses and plates for an organized and attractive display
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.

Bartender

Balketoe
06.2018 - 12.2019
  • Influenced customer choices through strategic upselling and cross-selling, leading to enhanced customer orders
  • Verified customer ages to ensure compliance with legal drinking age regulations and discontinued service to intoxicated guests as necessary
  • Maintained rigorous compliance with health codes and sanitation regulations, promoting a safe drinking environment
  • Upheld exceptional cleanliness standards throughout the bar to comply with health and safety requirements
  • Managed detailed inventories to ensure bar areas were stocked efficiently
  • Mixed and served a variety of drinks, ensuring a swift and enjoyable experience for all patrons
  • Enhanced customer experience with a friendly, positive attitude while serving each guest
  • Generated purchase orders to replenish inventory and managed supply levels effectively
  • Consistently maintained a professional appearance that reflected the establishment's brand image
  • Engaged with customers to provide tailored drink recommendations based on individual preferences
  • Regularly conducted stock counts, promptly ordering low-stock supplies
  • Developed new cocktail recipes to complement the menu and enhance offerings
  • Performed routine cleaning duties to maintain a hygienic work environment

Bartender

Elephants
01.2017 - 05.2018
  • Applied upselling and cross-selling techniques to positively influence customer purchasing decisions
  • Ensured compliance with age verification processes and responsibly discontinued service to intoxicated customers
  • Adhered to health codes, sanitation standards, and licensing regulations to maintain operational compliance
  • Uphold cleanliness in all areas, ensuring adherence to health and safety protocols
  • Managed inventory levels, strategically stocking bar areas for optimal workflow
  • Mixed and served beverages for multiple guests while ensuring a high-quality customer experience
  • Greeted and seated guests, establishing a welcoming environment from the outset
  • Consulted with customers regarding drink preferences, providing tailored suggestions for enhanced satisfaction
  • Maintained a neat personal appearance to uphold the brand's image
  • Received and processed orders from wait staff promptly and efficiently
  • Demonstrated comprehensive knowledge of menu items to assist customers effectively
  • Conducted regular inventory checks, promptly addressing low-stock situations
  • Developed and tested new cocktail recipes, contributing to an innovative beverage menu
  • Maintained cleanliness by regularly washing and rinsing glassware and utensils
  • Arranged bar displays for an organized and visually appealing presentation

Education

Diploma of Higher Education - Afrikaans Home Language, English First Additional Language, Mathematical Literacy, Life Orientation, Consumer Studies, Tourism, Biology

Hoëskool Ellisras

Skills

  • Google Workspace
  • Communication Skills
  • Problem-Solving
  • Bar Management
  • Resourcefulness
  • Inventory Management
  • Strong multitasking
  • Customer Service
  • Liquor, beer, and wine knowledge
  • Highly reliable

Certification

Drivers License, Code 8

References

Available upon request.

Timeline

Bartender

Windpomp
01.2020 - Current

Bartender

Balketoe
06.2018 - 12.2019

Bartender

Elephants
01.2017 - 05.2018

Diploma of Higher Education - Afrikaans Home Language, English First Additional Language, Mathematical Literacy, Life Orientation, Consumer Studies, Tourism, Biology

Hoëskool Ellisras

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Jolene Vermaak