Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Jolene Barnes

Perth,WA

Summary

I have over 10 years experience in Community Services. My role within that sector primarily focused on children and families where I organized and delivered target group focused programs. I have developed many skills in my role as a mother and worker that are transferable to your workplace. I am quick learner, have effective computer skills including Microsoft, Word, Excel and Power-point, and am a committed team member with the ability to work with people from different backgrounds and cultures.

Professional with strong background in youth engagement and development. Skilled in program planning, mentorship, and crisis intervention. Focused on team collaboration and achieving impactful results, adapting readily to evolving needs. Reliable, empathetic, and skilled in communication, leadership, and conflict resolution.

Knowledgeable youth with robust background in youth development and mentorship. Successfully led multiple initiatives aimed at fostering personal growth and community engagement among young individuals. Demonstrated proficiency in conflict resolution and program management.

Dedicated and eager to help young people reach full potential through positive and effective support. Compassionate and encouraging with 10 years of experience working with youth of all ages. Assists youth in navigating various situations using healthy coping skills.

Administrative professional with comprehensive background in office management and support. Known for reliability and adaptability, consistently ensuring smooth operations and effective team collaboration. Expertise in scheduling, document handling, and communication.

Experienced with administrative support, including scheduling and document management. Utilizes strong organizational skills to maintain efficient office operations. Knowledge of effective communication and teamwork principles.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Warehouse Forklift Operator

BHP Billiton Iron Ore
06.2020 - Current
  • Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
  • Built pallets and loads for partial and mixed pallets, wrapped finished pallets and staged pallets and loads into truck when ready for shipment.
  • Worked with racking systems and loaded or unloaded pallets, pulling and placing pallets on or off of vertical product racking systems and trucks, maximizing storage by stacking products vertically.
  • Received products using frequency scanners, unloaded shipments from trucks and fulfilled and organized orders to streamline customer delivery processes.
  • Unloaded and stacked materials by raising and lowering lifting devices.
  • Ensured timely deliveries by efficiently loading and unloading trucks with the use of forklifts.
  • Maintained an organized warehouse by systematically arranging products using a forklift according to company guidelines.
  • Supported the shipping department with prompt loading and unloading tasks utilizing a variety of specialized attachments on the forklift as needed.
  • Packed items into appropriate containers for shipment.
  • Monitored area for pedestrian and vehicular traffic while operating various types of equipment.
  • Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
  • Operated transport vehicles and auxiliary equipment to move materials safely to and from target areas.

Kitchen Staff Member

Hays Recruitment
06.2019 - 02.2020
  • Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
  • Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
  • Increased overall kitchen productivity by assisting in multiple stations as needed during busy shifts.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Sanitized dining ware and kitchen equipment according to health code standards.
  • Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Learned other teammates' work tasks to train as backup.
  • Trained new hires on kitchen procedures, equipment usage, and safety protocols, fostering a supportive learning environment.

Housekeeper

Sodexo Remote Sites
05.2018 - 05.2019
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Adhered to professional house cleaning checklist.
  • Increased room availability by managing time wisely and completing tasks within designated deadlines.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.

Housekeeper

Sodexo Remote Sites
06.2017 - 05.2018
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
  • Disposed of trash and recyclables each day to avoid waste buildup.

Teachers Assistant

Yandeyarra Community School, Halls Creek Primary School, Broome Senior High School
05.2014 - 01.2015
  • Assist class teacher in classroom activities both onsite and on excursions.
  • Providing teaching assistance for up to 25 children
  • Responsible for providing specialised support to children with special needs such as Autism and or difficult behaviour.
  • Served as a positive role model for students by demonstrating professionalism, respectfulness, and an unwavering commitment to education excellence.
  • Fostered strong relationships with parents through regular communication about student progress and areas for growth, ultimately contributing to improved home-school partnerships.
  • Participated in professional development opportunities to stay current on the latest teaching trends and methodologies, enhancing overall effectiveness as an educator.
  • Increased student engagement with dynamic lesson plans designed to accommodate diverse learning styles.

Senior Youth Worker

Broome Youth Support Worker
02.2005 - 11.2008
  • Responsible for the organisation and delivery of youth programs consisting of 25 + young children and youth.
  • Planned, designed and co-facilitated parenting programs to mothers group on a weekly bases. Responsible for ensuring mothers attended. And programs met the needs of the contract and attendees.
  • Plan, design and organise young children and youth events including fortnightly discos, monthly weekend camps, and weekly excursions.
  • Responsible for ensuring all occupation healthy safety standards were met.
  • Proven ability to network with local community services to achieve programs goals.
  • Demonstrated ability to build rapport with people and manage difficult behaviours with in the realm of culture sensitivity.
  • Required work a flexible roster including a 6 day week and overnight stays
  • Responsible for managing program budget of up to $200
  • Demonstrated ability to work in a team of 9
  • Implemented a data-driven approach to track participant outcomes, informing ongoing adjustments in service delivery models.
  • Increased access to resources for underprivileged youth through partnerships with local organizations.
  • Recruited volunteers to assist in program delivery, building a strong network of support for the organization''s mission.
  • Provided crisis intervention services when necessary, connecting youths with appropriate mental health resources during times of acute stress or trauma.
  • Collaborated with community partners to create opportunities for youth to gain valuable skills and experiences.
  • Served as an advocate on behalf of young people within the broader community, championing their needs and interests through policy initiatives and public outreach efforts.
  • Coordinated events, workshops, and conferences for professional development of fellow youth workers.
  • Enhanced youth engagement by developing and implementing interactive programs and activities.
  • Supported at-risk youth through mentorship, providing guidance to improve their personal and academic lives.
  • Organized field trips and other experiential learning opportunities that broadened horizons for participants beyond their immediate communities.
  • Established relationships with local schools to promote awareness of available services for students in need of additional support.
  • Assisted in identifying and reducing barriers to youth engagement and development.

Administration Assistant and Book-Keeping

Halls Creek CDEP Aboriginal Organisation
01.2002 - 02.2003
  • Responsible for front desk administration
  • Responsible for payroll working in a team of 4 servicing 300 clients on a weekly bases
  • Responsible for liaising with third party organisation such as banks, funding bodies and client to ensure all transactions were successful.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
  • Facilitated employee onboarding experience by coordinating orientation sessions and completing necessary paperwork efficiently.
  • Recorded expenses and maintained accounting records.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Managed filing system, entered data and completed other clerical tasks.
  • Assisted coworkers and staff members with special tasks on daily basis.

Education

High School Diploma -

Derby District High School
Derby, WA
11-1999

Certificate II - Family And Community Services

Broome Tafe
Broome, WA
02-2006

No Degree - Family And Community Services

Broome Tafe
Broome, WA
02-2007

Skills

  • Social skills training
  • Life skills coaching
  • Family engagement
  • Youth mentoring
  • Educational support
  • Youth supervision
  • Special needs
  • Educational activities
  • Program support
  • Youth development
  • Teamwork
  • Customer service
  • Time management
  • Excellent communication
  • Data entry
  • Team building
  • Task prioritization
  • Goal setting

Accomplishments

  • Collaborated with team of 10in the development of youth support .
  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Certification

  • Cert III Community Services
  • Cert II Community Services
  • Cert III Logistics and Warehousing
  • Working with Children Check
  • Current First Aid
  • Forklift licence

Timeline

Warehouse Forklift Operator

BHP Billiton Iron Ore
06.2020 - Current

Kitchen Staff Member

Hays Recruitment
06.2019 - 02.2020

Housekeeper

Sodexo Remote Sites
05.2018 - 05.2019

Housekeeper

Sodexo Remote Sites
06.2017 - 05.2018

Teachers Assistant

Yandeyarra Community School, Halls Creek Primary School, Broome Senior High School
05.2014 - 01.2015

Senior Youth Worker

Broome Youth Support Worker
02.2005 - 11.2008

Administration Assistant and Book-Keeping

Halls Creek CDEP Aboriginal Organisation
01.2002 - 02.2003

High School Diploma -

Derby District High School

Certificate II - Family And Community Services

Broome Tafe

No Degree - Family And Community Services

Broome Tafe

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