Jolene Galloway
Concord,NSW
Summary
Highly motivated aspiring sales associate with a passion for providing exceptional customer service. Leveraging years of volunteer work in service and hospitality, honing interpersonal skills and developing a keen attention to detail. Eager to contribute to the success of the team and exceed customer expectations.
Overview
5
5
years of professional experience
Work History
Volunteer
Sydney Salsa And Mambo Convention
10.2023 - 10.2023
- Provided customer service: Managed ticketing operations at reception, directing guests and performers, managing crowds, and answering questions.
- Ensured smooth operations: Handled ticketing transactions efficiently, maintained organised records, and coordinated with other departments to facilitate events.
- Resolved issues: Addressed customer concerns promptly, resolved ticketing discrepancies, and ensured positive experience for all patrons.
Student Intern
Zrou By YouKuai Group International
06.2021 - 08.2021
- Shadowed management and marketing representatives, learning the inner workings of a hybrid office model.
- Created promotional and branded content for corporate marketing events and social media accounts: 3 client presentations, 2 event posters, 1 (70-page) bilingual recipe book for B2B clients.
- Comprised investigative report on Zrou's company marketing, analysing efficiency of their varying promotional tactics.
- Results highlighted inefficiencies in over 5 of their current tactics, while also providing recommendation for improvement.
Design and Marketing Student Intern
The Western International School Of Shanghai
11.2020 - 05.2021
- Created a 7 branded corporate content campaigns for the marketing of school social media accounts.
- Produced community infographics, branded icons, corporate posts, and animations.
- Accommodated for multilingual posts, restructured the designs to be suitable for several languages (given the international audience).
Volunteer
Oxford Path English Learning Centre
10.2018 - 10.2019
- Provided face painting services for children and their parents.
- Directed guests to correct seating, served food and drinks.
- Contributed to the holistic success of events by demonstrating robust collaborative skills with other volunteers and strong intuition in preventing challenges.
Education
Bachelor of Design - Interaction Design
University of Sydney
Sydney, NSW2026
International Baccalaureate Career-related Program -
The Western International School of Shanghai
Shanghai, China2022
Skills
- Information Management
- Attention to Detail
- Personal Organisation
- Digital Platforms (Google, Microsoft/ Office365 suites)
- Design and Adobe Creative Suite
- Collaboration and Leadership
- Effective Communication
Languages
English
Native or Bilingual
Chinese (Mandarin)
Professional Working
Timeline
Volunteer
Sydney Salsa And Mambo Convention
10.2023 - 10.2023
Student Intern
Zrou By YouKuai Group International
06.2021 - 08.2021
Design and Marketing Student Intern
The Western International School Of Shanghai
11.2020 - 05.2021
Volunteer
Oxford Path English Learning Centre
10.2018 - 10.2019
Bachelor of Design - Interaction Design
University of Sydney
International Baccalaureate Career-related Program -
The Western International School of Shanghai
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