Jolene Grieve
Sydney,NSW
Summary
Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
14
14
years of professional experience
Work History
Store Manager
Oscar Wylee Optometrist
12.2024 - Current
- Oversaw inventory management and ensured product availability on shelves.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Trained new team members on customer service and sales techniques.
- Structured HR consulting services to support clients during organizational developments and changes.
Team Leader
Alaron Ltd
08.2022 - Current
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
Retail Manager
The Body Shop New Zealand
04.2012 - 07.2022
- Increased sales by implementing effective merchandising strategies and optimized store layouts.
- Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
- Led a team of retail associates to achieve sales targets and deliver outstanding customer experiences.
- Developed staff training programs that resulted in improved product knowledge and enhanced selling skills.
Education
Diploma In Social Work - Social Work
Nelson Marlborough Institute of Technology
Nelson, NSNSkills
,,,,,
Quality Improvement
Team Supervision
Customer Service
Mentoring
Employee Evaluation
Coaching
Timeline
Store Manager
Oscar Wylee Optometrist
12.2024 - Current
Team Leader
Alaron Ltd
08.2022 - Current
Retail Manager
The Body Shop New Zealand
04.2012 - 07.2022
Diploma In Social Work - Social Work
Nelson Marlborough Institute of Technology