Jolene Horn

As a dedicated professional in the transportation and customer service industry, I am passionate about providing exceptional service and ensuring a smooth and safe experience for passengers.

I recognise that effective communication and rapport-building are essential for fostering positive interactions in fast-paced environments.

I focus on innovative problem-solving by tackling challenges with a proactive mindset, prioritising safety, efficiency, and customer satisfaction.

I thrive in collaborative settings, whether addressing passenger concerns or ensuring fare compliance.

I take pride in identifying opportunities for process improvement and adapting to changing needs. My goal is to achieve outstanding results, both through direct service and by supporting my organisation's objectives.

I am eager to connect with others dedicated to enhancing customer experiences and driving success in the transportation industry.

My experience includes managing compliance audits and verifying the accuracy of regulatory submissions for risk mitigation.Together, we can elevate industry standards.

• Ensured prisoner safety and well-being during court transit.
• Escorted prisoners into the courtroom, with a focus on security and efficiency.
• Recorded court proceedings' outcomes and reported findings to the bar officer.
• Maintained accurate logs of custody movements and any behavioral changes.
• Controlled restraints as necessary to ensure safety for all involved.
• Operated vehicles for secure prisoner transit.
• Monitored inmate behaviour to uphold compliance with safety protocols.
• Responded promptly to emergencies, guaranteeing safety for all individuals present.

• Responsible for operating the splitter machine which cuts bricks to specific client requirements.
• Forklift driving which entails unloading the splitter machine with completed pallets ready for transportation to the customer.
• Daily cleaning of the splitter machine and changing required parts to suit the different dimensions of bricks to be made.
• Grab truck driver (forklift).

• Responsible for picking orders.
• Stock level checking.
• Unloading produce.
• Fuel vehicles.
• Collecting and delivering of vehicles for repair/maintenance.

• Responsible for recording customer orders, including route planning for bag delivery and bulk tank deliveries.
• Successfully liaising with the production team for vehicle routing.
• Use fuel management system data entry and reporting of fuel stock levels to management.
• Liaise with vehicle workshop for vehicle inspections, including MOT, servicing, and brake testing.
• Liaise and organise tank cleaning with the hygiene team, booking contractors and agency staff.
• Ensure KPI's are met every month, additionally ensure the data inputted into the system is accurate and up to date.
• Liaising with breakdown companies when the tankers break down.
• Used Software tracking spreadsheets to monitor information about customers, shipments, and business activities.
• Compared shipments and documents against standards to identify and resolve any compliance issues.
• Developed and deepened successful partnerships with representatives of diverse shipping.
• Stayed on top of shipment locations and status to update offices and customers.

• Managed busy pickup and delivery schedules, consistently meeting deadlines.
• Operated with safety and skill to avoid accidents or delivery delays, protecting both company and customer interests.
• Maintained safe driving record by observing all road rules, remaining cautious and alert in unfamiliar areas and always keeping control of the vehicle.
• Completed monthly inspections and maintenance actions and essential equipment repairs to keep equipment operating at peak levels.
• Loaded and unloaded products at warehouses and customer locations using hand trucks, pallet jacks and forklifts.
• Dropped and hooked trailers and changed the configuration of equipment.
• Executed safety practices and inventory loading without customer complaints, accidents, or lost time.
• Verified hazardous material product descriptions and determined any discrepancies in paperwork.

• Working in a demanding environment, responsible for securing the load working with flatbeds and curtain siders.

• Maintained customer satisfaction, providing superior customer service through installation assistance and merchandise demonstration, including travelling by ferry with vehicles to deliver goods.
• Minimised complaints by ensuring ongoing communication with customers and promptly advising of schedule changes.
• Maximised vehicle performance by completing essential vehicle maintenance, including air pressure checks, oil changes.
• Guaranteed consistent operational compliance by maintaining accurate mileage logs.

• Maintained a clean and tidy working environment to uphold rules and limit risk.
• Wrapped and moved pallets and stock, adhering to regulations for continued best safety practice.
• Scanned and sorted to tight production deadlines for continuous progression.