Jolia Hanna
Summary
Beauty professional with keen eye for detail and commitment to customer satisfaction. Adept at delivering tailored beauty advice and fostering collaborative team environment. Reliable and adaptable, known for strong product knowledge and exceptional interpersonal skills.
Professional beauty consultant with proven experience in skincare, makeup, and customer service. Adept at enhancing client satisfaction through personalized beauty regimens and product recommendations. Strong team collaborator, adaptable to changing needs, and focused on achieving results. Skilled in maintaining product knowledge, sales techniques, and fostering welcoming environment for clients.
Overview
16
16
years of professional experience
Work History
Beauty Advisor
Priceline Pharmacy
02.2023 - Current
- Provided personalized skincare consultations, enhancing customer satisfaction through tailored product recommendations.
- Educated clients on product usage and benefits, fostering brand loyalty and repeat business.
- Demonstrated cosmetic application techniques, increasing customer engagement with products.
- Managed inventory levels efficiently, ensuring product availability while minimizing excess stock.
- Mentored junior staff on best practices in customer service and product knowledge, improving team performance.
- Processed payments, entering sales in register for prompt customer service.
- Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
Waitress/Customer service and Cashier
Il Vivo Italian Restaurant
01.2019 - Current
- Preparing restaurant tables with special attention to sanitation and order
- Attending to customers upon entrance to the restaurant
- Presenting menus, serving and helping customers select food/beverages
- Take and serve orders
- Answer questions or make recommendations for complementary products
- Collaborate with other restaurant servers and kitchen/bar staff
- Issue bills and accept payment
- May prepare and issue iced beverages, such as coffee, tea, and fountain or bottled drinks, to be served by COUNTER ATTENDANT, LUNCHROOM OR COFFEE SHOP
- Achievements/Tasks
Customer Service Representitive
Caspo women's shoes shop
02.2013 - 05.2014
- Greet customers and asks if they need assistance
- Handling customer checkout, collecting payment and entering purchases into the store’s register.
- Informing customers of current sales and store promotions and policies, such as returns and exchanges.
- Cleaning the shop and make sure everything looks nice and tidy
- Organized and designed displays for the floor of the department to attract customers
- Assisted customers in deciding purchases, sizes, shoe types and vendors
- Achievements/Tasks
Receptionist
Azar swimming pool
01.2010 - 01.2013
- Responsibility of opening and closing the office
- Answer Phone Calls
- Monitor Security
- Keep reception area clean and neat
- Greet visitors appropriately
- Determine visitor needs in a professional manner
- Achievements/Tasks
Education
Certificate III - business administration
Miller TAFE
Miller, NSW07.2018
Certificate III - Advanced English for Further Study
Miller TAFE
01.2018
Navitas English Liverpool - undefined
Navitas Liverpool
12.2017
Skills
- Communication and Listening Skills to Handle Clients
- Time Management Skills
- Creativity
- Adaptability
- Patience
- Punctuality
- Team collaboration
- Flexibility and adaptability
- Customer engagement
- Sales expertise
- Client relationship building
- Payment processing
- Beauty trends
- Skincare consultation
LANGUAGES
English Professional Working Proficiency
Arabic Native or Bilingual Proficiency
Assyrian Native or Bilingual Proficiency
Chaldean Native or Bilingual Proficiency
STRENGTHS
- Creativity
- Positive Attitude
- Critical thinking
- Communication Skills
- Self Motivated
Timeline
Beauty Advisor
Priceline Pharmacy
02.2023 - Current
Waitress/Customer service and Cashier
Il Vivo Italian Restaurant
01.2019 - Current
Customer Service Representitive
Caspo women's shoes shop
02.2013 - 05.2014
Receptionist
Azar swimming pool
01.2010 - 01.2013
Certificate III - business administration
Miller TAFE
Certificate III - Advanced English for Further Study
Miller TAFE
Navitas English Liverpool - undefined
Navitas Liverpool