Jolie Nguyen
Dandenong,VIC
Summary
Highly experienced sale consultant in retail industry with 7+ years experience supporting managers and executives in high paced environment. Proven skills in client relations, human resources, stock control, project management and administrative support. Excellent phone and digital communication skills. I am currently seeking a new role that can challenge me further. Through my past valuable experiences, I aim to bridge a long-term relationship with your company and uphold its values and standard in the best interest for your business.
Overview
11
11
years of professional experience
Work History
Medical Receptionist
Future Medical Imaging Group
08.2023 - Current
- Managed multi-line phone system and pleasantly greeted patients.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Completed patient referrals to other medical specialists.
- Notified manager of incidents and potential incidents relating to patients and staff for swift action.
- Invoiced patients accurately in line with charging guidelines.
- Performed various administrative tasks by filing, copying and faxing documents.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Holter-monitor application and successfully uploading data to main server
Beauty Advisor
The Bodyshop
05.2015 - Current
- Manager on duty.
- Efficiently support management team during events and new store openings.
- Provide proper coaching on new products to all team members.
- Complete daily reports accurately, legibly and on time as directed by State manager.
- Consistently achieve and exceed standard store KPIs and sales targets.
- Personally increased in revenue sales by 10% in Skincare and Makeup.
- Manage makeover bookings, oversee detailed records of customer information and services to increase return customers.
- Properly promote Skincare products and Makeup services to all clients through professional demonstrations.
- Cultivate productive and positive relationships with customers built on loyalty and services.
- Keep work areas, tools and equipment clean and properly sanitized to minimize risk and cross-contamination.
- Received, unloaded and opened merchandise delivered as well as separated and categorize items for placement on store shelves.
- Supported management by keeping stock room orderly, working efficiently, maintained positive relationships with co-workers and following directives.
Administrative Receptionist
South Pacific Supplies
04.2013 - 04.2014
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
- Resolved customer problems and complaints.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Planned and booked travel accommodations for staff and visitors, including vouchers, agendas and transportation.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Oversaw inventory activities, including materials monitoring, ordering or requisition and supply stocking or re-stocking.
- Aggregated and prepared documentation and reports for office meetings, distribution and filing.
- Liaised with vendors, contractors and professional services personnel to properly process orders in alignment with needs and specifications of management.
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
- Maintain suffice stock of merchandise on store shelves ensuring organized and easily accessible presentations.
Education
Bachelor of Arts - Linguistics
La Trobe University
Melbourne10.2012
Bachelor of Arts - Media Studies & Journalism
La Trobe University
Melbourne2010
Bachelor of Arts - Linguistics And Languages
National University of Social Sciences & Humanities
Vietnam2008
Skills
- Excellent communication both orally and written
- Advanced knowledge of MS Office and Mac OS
- Multi-tasking ability
- Highly organized and strong time management skill
- Interpersonal skills
- Problem solving
- Attention to details
- Medical Billing
- Referral Verification
- Medical Office Administration
- Telephone Etiquette
- Reminder Calls
- Patient Registration, Scheduling
- Electronic Medical Records
References
FMIG Moonee Ponds/Sunshine
Meron (Supervisor): 0431631180
The Bodyshop
Johanna (Store Manager): 0423215662
South Pacific Supplies
John (Manager): 0499 330 179
Timeline
Medical Receptionist
Future Medical Imaging Group
08.2023 - Current
Beauty Advisor
The Bodyshop
05.2015 - Current
Administrative Receptionist
South Pacific Supplies
04.2013 - 04.2014
Bachelor of Arts - Linguistics
La Trobe University
Bachelor of Arts - Media Studies & Journalism
La Trobe University
Bachelor of Arts - Linguistics And Languages
National University of Social Sciences & Humanities
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