Jolie Nguyen
Parramatta,NSW
Summary
I'm a dedicated person from Vietnam with diverse experience in customer service and operations management. Arriving in Sydney with a strong work ethic and adaptability, I'm eager to contribute my skills to Urbis as an Office & Client Services Assistant, ensuring smooth office operations and fostering a welcoming environment for staff and visitors.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Waiter and Bartender Assistance
Karma Lounge
11.2022 - 02.2023
- Take orders accurately and relay them to the kitchen or bar staff.
- Serve food and beverages promptly and courteously.
- Assist bartenders with preparing and serving drinks.
- Maintain cleanliness and organization of the dining and bar areas.
- Handle customer inquiries and resolve complaints professionally.
- Work collaboratively with team members to ensure smooth service.
- Adhere to all food safety and alcohol service regulations.
Room Attendant
A25 Hotel
06.2022 - 09.2022
- Perform cleaning duties, including vacuuming, dusting, mopping, and changing linens.
- Ensure all rooms are stocked with amenities and supplies.
- Report any maintenance issues or damages to management.
- Work efficiently and effectively in a team environment.
- Follow hotel policies and procedures as well as adhere to health and safety standards.
Owner/Manager
Eri's Larea Store
09.2021 - 09.2022
- Specializes in the online sale of medical equipment, imported clothing, and umbrellas.
- Manages all aspects of the business from market research to product posting, photography, and design.
- Provides personalized customer advice and assistance throughout the purchasing process.
- Organizes delivery schedules and ensures timely shipping of goods to customers nationwide.
- Successfully penetrated the Vietnamese market, catering to both urban and provincial areas.
- Achieved over 10,000 orders for medical instruments within a three-month period, boasting a profit margin exceeding 50%.
- Implements offline marketing strategies by showcasing fashion items at local markets and gyms to build trust and brand recognition.
Hotel Receptionist
Marguerite Hotel
02.2021 - 11.2021
- Welcoming guests upon arrival with a friendly demeanor
- Efficiently checking guests in and out, ensuring accuracy of information
- Responding to guest inquiries and resolving any issues or complaints promptly
- Providing information about hotel amenities, local attractions, and dining options
- Handling cash and credit card transactions accurately
- Maintaining a tidy and organized reception area
- Collaborating with other hotel staff to ensure guest satisfaction
Education
BBA - Marketing
Western Sydney University
Sydney, NSW09.2024
Skills
- Photo products
- Front Desk Management
- Relationship Building
- Strategic Planning
- Tableside Service
- Room Service
- Computer Skills
- Consultations
Certification
- Certified Photographer, Dong Da High School - 2015
swimming, singing, playing piano, makeuping, taking photos, editing videos
Here are some activities I often do in my free time.
Languages
Vietnamese
Native or Bilingual
English
Professional Working
Timeline
Waiter and Bartender Assistance
Karma Lounge
11.2022 - 02.2023
Room Attendant
A25 Hotel
06.2022 - 09.2022
Owner/Manager
Eri's Larea Store
09.2021 - 09.2022
Hotel Receptionist
Marguerite Hotel
02.2021 - 11.2021
BBA - Marketing
Western Sydney University
- Certified Photographer, Dong Da High School - 2015
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