Jolie To
Melbourne,Victoria
Summary
Skilled in delivering exceptional service to high-end clientele while maintaining brand standards and a polished store environment. While also being a collaborative and friendly team player with a creative approach to developing innovative marketing strategies, ready to learn and grow in any suitable environments.
Overview
4
4
years of professional experience
Work History
Retail Sales Associate
Top Floor Gallery
05.2022 - Current
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Contributed to store displays and maintained the boutique’s luxurious appearance to attract customers
- Delivered exceptional customer service, catering to specific needs of luxury clientele to ensure a premium shopping experience
- Created 5-10 social media contents daily to promote products and boost online presence, driving customer interest and sales
- Supported promotional events by setting up displays, creating signage, and engaging customers with enthusiasm about promotions.
- Managed online sales processes, including order confirmation, customer communication, and resolving queries
- Assisted in 200 inventory management, ensuring accurate stock levels for optimal sales performance.
Online Sneaker Business Owner
Calista Sneakers
03.2021 - 02.2023
- Founded and managed an online sneaker business, demonstrating entrepreneurial initiative and strategic planning
- Designed, developed, and maintained a user-friendly e-commerce website
- Created 5-10 engaging social media content daily to build brand awareness, grow an audience, and increase sales
- Used analytics tools to monitor website and social media performance, adjusting strategies to optimise outcomes
- Managed business finances, including budgeting, cost control, and revenue tracking, to ensure profitability
Education
No Degree - VCE
The Mac.Robertson Girls' High School
St Kilda12.2024
Skills
- Independent judgement
- Conflict resolution
- Customer engagement
- Retail sales
- Product knowledge
- Store maintenance
- FLUENT IN Vietnamese
- Brand representation
- Cash register operation
- Event coordination
- Retail merchandising expertise
- Teamwork and collaboration
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Build a Shopify Website for an online sneaker store.
- Collaborated with Top Floor Gallery to open a pop up store for 2 months.
Languages
Vietnamese
Native or Bilingual
Interests
- Participating in cultural exchange programs and homestays
- Web Development and Graphic Design
- Photography
- Fundraising Events
- Coding and Programming
Certification
- Retail Sales Associate
Timeline
Retail Sales Associate
Top Floor Gallery
05.2022 - Current
Online Sneaker Business Owner
Calista Sneakers
03.2021 - 02.2023
No Degree - VCE
The Mac.Robertson Girls' High School
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