JOLINA TOLEDO
Melbourne,VIC
Summary
Dynamic and dedicated professional with a strong background in customer service and office administration, honed at BARANGAY. Proven ability to enhance guest experiences and streamline operations through exceptional organization and communication skills. Recognized for increasing customer loyalty and efficiently managing front desk operations, ensuring a welcoming environment for all visitors.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front Desk Staff Member
BARANGAY (is a Small Territorial and Administrative District)
04.2019 - 01.2020
- Greeted and assisted visitors, ensuring a welcoming environment.
- Managed front desk operations, including handling phone inquiries and scheduling appointments.
- Processed guest check-ins and check-outs efficiently, maintaining accurate records.
- Maintained cleanliness and organization of reception area to enhance visitor experience.
- Increased customer loyalty by addressing concerns promptly and professionally.
- Answered customer telephone calls promptly and appropriately handled needs.
- Managed phone lines effectively, directing calls appropriately and minimizing wait times for callers.
Encoder
XEND Logistics Service
05.2018 - 10.2018
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
- Maintained files, records, and chronologies of entry activities.
- Assist in resolving discrepancies between shipping records and physical inventory.
Office Staff Assistant
REY-D ENTERPRISES
03.2017 - 08.2017
- Assisted in daily office operations by organizing files and maintaining accurate records.
- Contributed to efficient communication by managing incoming calls and directing them appropriately.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Enhanced office efficiency through data entry and maintaining electronic filing systems.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Education
BACHELOR OF SECONDARY EDUCATION MAJOR IN FILIPINO - High School Teaching
RIZAL TECHNOLOGICAL UNIVESRITY
BONI AVE. MANDALUYONG CITY PHILIPPINES05-2016
Skills
- Team player attitude
- Strong organization
- Customer service expertise
- Guest services
- Registration processing
- Hospitality services
Certification
- [Area of certification] Training - [Timeframe]
Timeline
Front Desk Staff Member
BARANGAY (is a Small Territorial and Administrative District)
04.2019 - 01.2020
Encoder
XEND Logistics Service
05.2018 - 10.2018
Office Staff Assistant
REY-D ENTERPRISES
03.2017 - 08.2017
BACHELOR OF SECONDARY EDUCATION MAJOR IN FILIPINO - High School Teaching
RIZAL TECHNOLOGICAL UNIVESRITY