Joline Buttfield

• Manage and respond to all customer service inquiries via telephone, email and in-person in timely manner.
• Manage filing system, enter data and complete other administration tasks.
• Liaise with other co-workers and staff members to complete tasks on daily basis.
• Manage calendar booking system by entering and editing bookings and appointments.
• Complete various bookkeeping tasks invoicing clients, entering accounts payable and receivable.
• Manage the debt management process by liaising with clients regarding overdue payments and sending relevant debt management correspondence.

• Managed the onboarding of new employees and conducted employee interviews.
• Carried out employee inductions and compiled correspondence necessary in an efficient manner.
• Carried out employee performance reviews and processes.
• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Conducted staff meetings and maintained accurate records of meeting minutes.
• Oversaw employee scheduling, timesheet management, and payroll processing to maintain accurate records.
• Managed and maintained the organizations ISO's (International Organization for Standardization) Triple Certification for Safety, Environment and Quality through audit processes.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Maintained accurate financial records by reconciling accounts payable/receivable.
• Completed staff payroll including STP and Superannuation.
• Analyzed company financial records on a regular basis to ensure company goals met.
• Interacted with clients, wholesalers and contractors to build client relationships.
• Implemented various business processes to maintain efficient operations of the business.

• Answered telephone system and enthusiastically greeted callers.
• Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
• Entered data into system and updated customer contacts with information to keep records current.
• Provided clerical support by copying, faxing, and filing documents.
• Managed calendars, scheduling appointments and meetings personal and business related to optimize time management.
• Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.

• Prepared legal correspondence via letters and E-mails to communicate with clients and other parties.
• Reviewed client claims and files to ensure compliance with applicable laws.
• Provided exceptional customer service when greeting clients and answering phone calls, fostering a welcoming environment.
• Conducted onsite client meetings in relation to claims process.
• Attended conciliations alongside clients as their representative.
• Organized and maintained client files.
• Provided exceptional customer service when greeting clients and answering phone calls, fostering a welcoming environment.
• Managed multiple high-priority tasks simultaneously, meeting all deadlines while maintaining a high level of accuracy.
• Supported lawyers in preparing for hearings by organizing case materials and drafting legal documents.

Maintained strict confidentiality of sensitive information to protect client privacy and uphold professional ethics.

• Facilitated communication between clients, lawyers, barristers, QC's ensuring all parties have all relevant file information.
• Arranged for delivery of legal correspondence to clients, witnesses, and court officials.
• Compiled briefs and court books for court proceedings.
• Answered and directed calls using multi-line switchboard.
• Organized and maintained all filing.
• Managed multiple high-priority tasks simultaneously, meeting all deadlines while maintaining a high level of accuracy.
• Assisted in drafting all legal documents contributing to successful case resolutions.
• Filed documents with courts in a timely manner.
• Transcribed legal documents and phone conversations.
• Reduced errors in legal documents by implementing thorough proofreading processes.

Scheduled medical appointments for plaintiff and provided all relevant correspondence and reports to the doctor prior to appointment.

• Managed 2x calendars entered all hearings, mentions, conferences and appointments to ensure deadlines were met.
• Coordinated meetings, conferences, and travel arrangements for lawyers, ensuring seamless scheduling across the firm.
• Engaged investigators to provide surveillance and circumstance reports.
• Prepared witness subpoena's for filing and serving in an efficient and timely manner.
• Diligently edited legal correspondence for grammar and spelling.

• Maintained strict confidentiality of sensitive information to protect client privacy and uphold professional ethics.
• Facilitated communication between clients, lawyers, barristers, QC's ensuring all parties have all relevant file information.
• Arranged for delivery of legal correspondence to clients, witnesses and court officials.
• Compiled briefs and court books for court proceedings.
• Answered and directed calls using multi-line switchboard.
• Organized and maintained all filing.
• Managed multiple high-priority tasks simultaneously, meeting all deadlines while maintaining a high level of accuracy.
• Assisted in drafting all legal documents contributing to successful case resolutions.
• Filed documents with courts in a timely manner.
• Transcribed legal documents and phone conversations.
• Reduced errors in legal documents by implementing thorough proofreading processes.
• Scheduled medical appointments for plaintiff and provided all relevant correspondence and reports to the doctor prior to appointment.
• Managed 2x calendars by entering all hearings, mentions, conferences and appointments to ensure deadlines were met.
• Coordinated meetings, conferences, and travel arrangements for lawyers, ensuring seamless scheduling across the firm.
• Engaged investigators to provide surveillance and circumstance reports.
• Prepared witness subpoena's for filing and serving in an efficient and timely manner.
• Diligently edited legal correspondence for grammar and spelling.