- Getting involved in local advocacy groups to promote positive change in the community
- Youth mentor, providing guidance and support to empower the next generation of leaders
- Participating in fundraising events to support local charities, schools, or community projects
- Fundraising Events
- Gym Workouts
- Mindfulness Practices
- Passionate about balancing physical health with mental and emotional wellness
- Regularly practice mindfulness and meditation for overall wellness
- I have a passion for photography and editing photos
- Creating digital artwork using software like Photoshop, Illustrator, or Procreate
- Photography
Jolyn Patolo
Lurnea
Summary
Dynamic customer service professional with a proven track record at Service NSW, excelling in complaint handling and relationship building. Demonstrated exceptional problem-solving abilities, enhancing customer satisfaction through proactive communication and effective time management. Recognized for reducing wait times and fostering brand loyalty, ensuring memorable experiences for clients.
Overview
4
4
years of professional experience
Work History
Customer Service Concierge
Service NSW
02.2023 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Exceeded performance metrics consistently by focusing on swift resolution of customer issues and building rapport through attentive service.
- Contributed proactively to process improvements that enhanced the user experience across various touchpoints.
- Navigated multiple software systems simultaneously while assisting customers to ensure accurate information delivery.
- Reduced wait times by efficiently prioritizing tasks and delegating responsibilities within the team.
- Promoted brand loyalty through exceptional personalized experiences that fostered long-term relationships with clientele.
- Cultivated strong customer relationships with personalized attention and proactive follow-ups on inquiries.
- Displayed exemplary problem-solving abilities when faced with challenging situations or escalated complaints.
- Assisted customers with complex issues by leveraging deep product knowledge and problem-solving skills.
- Improved team morale by providing constructive feedback and celebrating successes together as a group.
- Maintained detailed records of customer interactions, tracking trends to inform continuous improvement efforts.
- Collaborated with cross-functional teams to address customer concerns, resulting in better overall service quality.
- Managed high call volumes while maintaining a professional demeanor, ensuring positive interactions with customers.
- Provided timely feedback to management regarding customer needs and preferences, informing business strategy decisions.
- Handled customer complaints to satisfy and retain guests.
- Maintained high level of professionalism and discretion when dealing with guests.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Followed procedures thoroughly through logging sufficient cases of all customer interactions in a timely sufficient manner
Baggage Handler
Swissport Cargo Services
01.2023 - 02.2023
- Proactively identified potential problems or errors in the baggage handling process, taking corrective action when necessary.
- Improved baggage handling efficiency by streamlining loading and unloading processes.
- Assisted in the loading and unloading of cargo from aircraft, maintaining proper weight distribution for safe flight operations.
- Collaborated with team members to ensure efficient transfer of luggage between flights.
- Maintained clear communication with colleagues, supervisors, and airline staff to coordinate seamless baggage services.
- Observed safety and privacy procedures in handling passengers' property.
- Followed security protocols when handling passenger belongings, ensuring the protection of personal property and sensitive items.
- Conducted regular inspections of baggage handling equipment, reporting any issues for prompt repair or replacement.
- Performed physical inventory checks on stored luggage, verifying accuracy before loading onto flights.
- Supported airport operations by providing assistance in other departments as needed during peak travel times or emergencies situations.
- Loaded passengers' property onto appropriate aircraft by collecting, sorting and checking baggage tags against flight lists.
- Provided excellent customer service, assisting passengers with luggage-related inquiries and concerns.
- Adhered to company policies regarding the handling of oversized or special-needs luggage items for customers'' convenience and satisfaction.
- Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
- Stocked aircraft cabins with necessary equipment and supplies.
- Efficiently sorted incoming bags according to destination tags for quick distribution onto connecting flights.
- Contributed to a positive work environment through teamwork, respect, and open communication among staff members.
- Reduced lost luggage incidents by implementing an effective baggage tracking system.
- Helped train new employees in safe practices and warehouse procedures.
- Operated equipment while observing standard safety procedures.
- Assembled pallets and crates for secure transportation of materials.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Verified documentation and condition of freight to assure quality standards were achieved.
Labourers
Young Guns Container Crew
06.2022 - 10.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Fast Food Crew Member
McDonald's Fast Food Restaurant
07.2021 - 12.2021
- Worked front counter, drive-thru and other areas.
- Demonstrated exceptional multitasking abilities while managing multiple orders during busy shifts without compromising quality or service standards.
- Took orders, prepared meals, and collected payments.
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to achieve daily goals, maintaining excellent communication and teamwork.
- Maintained restaurant cleanliness through regular cleaning duties such as sweeping, mopping, and wiping down surfaces.
- Improved customer satisfaction by providing efficient and friendly service during peak hours.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Handled customer complaints professionally, resolving issues promptly to ensure customer satisfaction.
- Optimized speed of service by quickly assembling food items and packaging them for customer convenience.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Utilized strong problem-solving skills when addressing equipment malfunctions or other unexpected challenges within the workplace environment.
- Supported management in achieving operational efficiency by completing additional tasks as assigned.
- Streamlined drive-thru order processing by utilizing clear communication techniques with both customers and team members.
- Trained new crew members on company policies, procedures, and best practices for optimal performance.
- Contributed to sales growth by upselling menu items and promoting limited-time offerings.
- Filled out daily shift log to record amount of food prepared, used and leftover.
Food Court Team Member
Costco Wholesale
11.2020 - 01.2021
- Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced environment.
- Supported cashiers with processing transactions, maintaining accurate cash handling procedures for financial security.
- Helped maintain a safe work environment by adhering to local health codes and company safety policies.
- Actively listened to customer feedback regarding menu offerings leading to improved selection choices.
- Expedited orders accurately, ensuring timely delivery of meals to customers.
- Ensured a clean and welcoming atmosphere for guests by regularly sanitizing surfaces and equipment.
- Upheld brand reputation by adhering to company dress code, maintaining a professional appearance and demeanor at all times.
- Received multiple positive feedback from customers, reinforcing the team''s commitment to excellent service standards.
- Provided exceptional customer service, addressing concerns or complaints promptly and professionally.
- Organized stock rooms efficiently allowing easy access to ingredients which resulted in faster preparation times.
- Collaborated with team members to ensure smooth operations during peak hours, resulting in shorter wait times for customers.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Filled out daily shift log to record amount of food prepared, used and leftover.
Education
High School Diploma -
All Saints Catholic College
Liverpool, NSW09-2021
Skills
- Scheduling appointments
- Complaint handling
- Language fluency
- Empathy display
- Teamwork and collaboration
- Customer service
- Time management
- Problem-solving
- Multitasking and organization
- Active listening
- Adaptability and flexibility
- Verbal and written communication
- Relationship building
- Phone etiquette
- Call center experience
- Data entry
- Product knowledge
- Client confidentiality
- Cultural awareness
- Emotional intelligence
- Stress management
- Attention to detail
- Problem-solving abilities
- Excellent communication
- Effective communication
- Self motivation
- Goal setting
- Time management abilities
- Continuous improvement
- Meeting organization
Interests
Timeline
Customer Service Concierge
Service NSW
02.2023 - Current
Baggage Handler
Swissport Cargo Services
01.2023 - 02.2023
Labourers
Young Guns Container Crew
06.2022 - 10.2022
Fast Food Crew Member
McDonald's Fast Food Restaurant
07.2021 - 12.2021
Food Court Team Member
Costco Wholesale
11.2020 - 01.2021
High School Diploma -
All Saints Catholic College
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