Summary
Overview
Work History
Education
Skills
Languages
Hobbies
References
Timeline
Generic

Jo Lynn Chua

CROYDON HILLS,VIC

Summary

I am an enthusiastic Psychology student who values positivity, integrity and equality. I seek a casual or part-time opportunity to expand my character and gain valuable real-world experiences. I am an organized, dependable, hardworking individual, passionate about making a beneficial impact on the general well-being of individuals concerning their emotional and mental well-being. Furthermore, I am a fast learner who adapts well to any environment.

Overview

9
9
years of professional experience

Work History

Quality Assurance

Makmur Enterprises
RICHMOND, VIC
06.2022 - 12.2022
  • Completed day-to-day duties accurately and efficiently.
  • Displayed leadership and maintained excellent communication and relationships with team members and factory workers.
  • Worked with cross-functional teams to achieve goals.
  • Demonstrated excellent customer rapport.
  • Monitored all operations that affect quality.
  • Collecting quality data and maintaining quality records, HACCP and GMPS reports
  • Assisted with new product development and recipe making.
  • Assisted with new product evaluations via internal and external groups
  • Assisted in the creation of training materials and operating manuals.
  • Collated and summarized evaluation questionnaires and reporting
  • Assisted in customer complaint handling and follow-up.
  • Ensuring compliance with laws and regulations for excellent audit and customer reviews.
  • Performed hourly and routine inspections and quality tests to ensure the safety of the products.
  • Maintained updated knowledge through continuing education and advanced training.

Sales and Admin/Marketing Assistant

Makmur Enterprises
RICHMOND, VIC
10.2021 - 06.2022
  • Established exceptional teamwork and interactions with team members in the office.
  • Demonstrated excellent customer service, answered incoming calls, responded to emails and other inquiries from customers and vendors.
  • Developed positive relationships with internal customers through effective communication techniques.
  • Demonstrated internal sales and support services
  • Demonstrated Microsoft Office and business management systems
  • Compiled data into spreadsheets for analysis or reporting purposes.
  • Well-developed communication and interpersonal skills
  • Proven standards of integrity and confidentiality
  • Assisted and supported social media activities, new product development, packaging updates and other promotional activities.
  • Maintained promotional and cooperative program analysis, detailed monitoring and reporting advertising spending performance
  • Assisted organizational efforts by filing, entering data and answering phones.
  • Assisted with set up for social events and food deliveries.
  • Assisted teams with aligning marketing strategies and objectives based on data-driven insights.
  • Developed content and promotional materials for various campaigns.
  • Created and executed social media strategies to increase customer engagement.
  • Participated in photography of products for social media.
  • Participated in brainstorming sessions with marketing team members to develop ideas for campaigns.
  • Received and distributed mail, letters and packages.

Front Staff/Waitress

Kota Kaya
Croydon, VIC
06.2021 - 12.2021
  • Informed customers of daily specials and signature menu items.
  • Maintained a clean work station by restocking supplies, wiping down counters.
  • Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
  • Helped customers select menu items by suggesting courses, explaining specials and answering food preparation questions.
  • Maintained accuracy while handling payments, giving change and printing receipts for customers.
  • Stocked server areas with supplies before, during and after shifts.
  • Relayed orders to service bar and kitchen via point-of-sale register system.
  • Developed excellent service and established authentic and long-lasting relationships with customers through friendly conversation.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Supported sales efforts by contributing suggestions and knowledge on nutrition to kitchen staff and managers.
  • Administered cash registers to prepare bills, accept payments and balance the till to account for daily incoming transactions.
  • Developed and exhibited exceptional over-the-phone skills.
  • Monitored freshness and quality of foods to maintain high business standards and safety and to prevent food-borne illness.

Front Counter Crew Member

World Impact Cafe
Wantirna , VIC
02.2017 - 08.2021
  • Administered cashier and till accounting responsibilities during business and closing hours.
  • Presented excellent customer service, organization and adaptability during peak and off-peak hours.
  • Maintained high standards of cleanliness and hygiene at all times (during and after business hours).
  • Served church members and non-members in a friendly, welcoming and respectful manner.
  • Demonstrated flexibility to cover colleagues sickness and last minute unavailability.

Child Care Leader

CityLife Church
Wantirna, VIC
11.2013 - 01.2018
  • Facilitated communication between staff members and families about individual needs of each child.
  • Use critical and creative thinking to organise programs and activities for children aged 3-5.
  • Communicated with parents about daily activities and any concerning behaviors.
  • Established exceptional teamwork and interactions with team members and customers (Parents and children).
  • Exhibited high levels of responsibility and security to ensure the safety of children.
  • Participated in team-building activities to develop close relationships with children and their parents.
  • Maintained facility compliance with applicable laws and standards of cleanliness and hygiene.
  • Used positive reinforcement and behavior modeling to instill discipline in children.
  • Assisted children in development of social, communication and problem-solving skills.

Education

Graduate Diploma - Psychology

Deakin University
Burwood, VIC
10-2025

Bachelor of Health Science - Nutrition

Deakin University
Burwood, VIC
02-2022

Diploma of Health Science - Nutrition

Deakin College
Burwood
02-2019

High School Diploma -

Vermont Secondary College
Vermont, VIC
10-2016

Skills

  • Relationship Building
  • Customer Service and customer interaction
  • Critical Thinking Skills
  • Team Collaboration
  • Quick and efficient learning skills
  • Adaptability
  • Time management and organization

Languages

English
Native/ Bilingual
Hokkien
Full Professional
Mandarin
Professional
Malay
Limited

Hobbies

  • Singing and Music

- Attended professional and semi-professional vocal lessons from 2020 to current.

- Participated in singing and performance in church

- Undertook classical and chord piano lessons

  • Reading books on a leisure basis to gain further knowledge.
  • Cycling, going for walks and Pilates
  • Photography

- Worked as a sole trader photographer during private events such as birthday parties.

- Assisted with social media photography for marketing purposes at previous work place

  • Baking
  • Learning New Languages- Proactively and diligently learning Korean and Mandarin

References

Debbie Waldron

deb@father-shouse.com.au

0414962738

Shiu Leng Look

Makmur Enterprises

0410066183

Yen Mei

Makmur Enterprises

0406938653

Timeline

Quality Assurance

Makmur Enterprises
06.2022 - 12.2022

Sales and Admin/Marketing Assistant

Makmur Enterprises
10.2021 - 06.2022

Front Staff/Waitress

Kota Kaya
06.2021 - 12.2021

Front Counter Crew Member

World Impact Cafe
02.2017 - 08.2021

Child Care Leader

CityLife Church
11.2013 - 01.2018

Graduate Diploma - Psychology

Deakin University

Bachelor of Health Science - Nutrition

Deakin University

Diploma of Health Science - Nutrition

Deakin College

High School Diploma -

Vermont Secondary College

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