Singing
Jo Lynn Chua
Heathmont,VIC
Summary
A motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. I am an individual who values positivity, integrity and equality. I am seeking a casual or part-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills to expand my character and gain valuable real-world experiences. Furthermore, I am a detail-oriented team player with strong organizational skills and can handle multiple projects simultaneously with a high degree of accuracy.
Overview
13
13
years of professional experience
7
7
years of post-secondary education
3
3
Languages
Work History
Sales Assistant
Makmur Enterprises
RICHMOND, Victoria
10.2021 - 06.2023
- Fielded customer questions to share information about products, availability, and pricing.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Assisted customers with prompt and polite support in-person and via telephone.
- Helped customers locate products and checked store systems for merchandise at other sites.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Remained calm and poised in a high-stress, dynamic environment to promote service to customers and staff.
- Set and achieved company-defined sales goals.
- Communicated orders to vendors, scheduling carriers for pickup if needed.
- Researched new clients for the sales team, inputting contact information into Salesforce.
- Gathered and prepared sales materials in preparation for sales meetings.
- Entered, coded and processed vendor invoices and helped track expenses for capitalizations.
- Established rapport with customers using active listening and interpersonal skills.
- Collaborated with sales and marketing teams to establish an accurate representation of products marketed to customers.
- Attended weekly sales meetings and training.
- Trained new employees on customer service, money handling and organizing strategies.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Worked with the sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Contributed to social media posts by photographing food products and promoting them on the platform.
Quality Assurance
Makmur Enterprises
RICHMOND, Victoria
07.2022 - 12.2022
- Supported the company in maintaining a work environment focused on quality, communication, collaboration, integration, and teamwork.
- Created and achieved product quality objectives and met product specifications.
- Fixed identified issues to increase productivity and boost workflows.
- Adhered to standardized software quality assurance best practices, policies and processes.
- Developed reports and materials for key stakeholders related to quality goals, progress and challenges.
- Fixed identified issues to improve workflows.
- Ensured that quality food are sent out to our customers to be consumed using proper CCP, GMP and HACCP procedures.
- Assisted team members with filing documents for the audit.
- Mentored and coached team members on QA topics and strategies.
Front Counter Team Member
Kota Kaya
, VIC
06.2021 - 12.2021
- Established authentic and long-lasting relationships with customers
- Demonstrated excellent customer service skills, adaptability and understandability
- Supported sales efforts by contributing suggestions and knowledge on nutrition and dietetics to kitchen staff and managers
- Administered cash registers to prepare bills, accept payments and balance the till to account for daily incoming transactions
- Developed and exhibited exceptional over-the-phone skills
- Managed multiple tasks in a high-volume environment.
- Restocked condiment dispensers, napkins, silverware, plasticware and drink machines to prevent shortages
- Monitored and verified the freshness and quality of foods to maintain high business standards and safety, and to prevent food-borne illness.
- Maintained a clean and safe workstation while adhering to all food safety and sanitation regulations.
- Addressed guest complaints and resolved issues promote satisfaction.
Cafe Worker
World Impact Café at CityLife Church
Knox, VIC
05.2015 - 01.2020
- Administered cashier and till accounting responsibilities during business and closing hours
- Presented excellent customer service and adaptability during peak and off-peak hours
- Maintained high standards of cleanliness and hygiene at all times (during and after business hours)
- Served church members and non-members in a friendly, welcoming, and respectful manner
- Demonstrated flexibility to cover colleagues' sicknesses and last-minute unavailability.
Child Care Leader
CityLife Church
Knox, VIC
03.2013 - 04.2018
- Established exceptional teamwork and interactions with team members and customers (parents and children)
- Used critical and creative thinking to organize programs and activities for children aged 3-5
- Exhibited high levels of responsibility and security to ensure the safety of children
- Participated in team-building activities to develop close relationships with children and their parents
- Maintained facility compliance with applicable laws and standards of cleanliness and hygiene.
- Introduced children to educational games and activities to boost learning.
- Led children in creative, athletic, and educational activities while maintaining a safe and orderly group.
- Liaised with parents and guardians to discuss child progress.
- Worked with children to develop good cognitive, physical and language skills.
- Utilized positive reinforcement techniques to encourage good behaviours.
- Provided emotional support and guidance to children during difficult times.
- Assisted in potty training and toilet hygiene.
- Facilitated learning through play, stories and outdoor activities for successful child outcomes.
Crew Member
Hungry Jacks
Wantirna South, Victoria
02.2015 - 11.2015
- Served customers over the counter and maintained respectful relationships with customers
- Handled the cash register and till accountings
- Demonstrated proficient communication skills and coordination with colleagues and customers
- Ability to adapt and perform in fast-paced situations
- Demonstrated flexibility and patience during obstinate situations
- Served the community with a positive and cheerful attitude.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Became familiar with products to answer questions and make suggestions.
Education
Bachelor of Health Science - Nutrition And Environmental Science
Deakin University
Burwood, VIC 03.2019 - 10.2021
Diploma of Health Science - Majoring in Nutrition And Environmental Health
Deakin College
Burwood, VIC 03.2018 - 05.2019
High School Diploma -
Vermont Secondary College
Vermont, VIC 02.2013 - 10.2016
Skills
Teamwork skillsTime management and organisationAdaptabilityQuick and efficient learning skillsKnowledge on nutrition and dieteticsMicrosoft WordsMicrosoft ExcelMicrosoft Powerpoint
Interests
Cycling
Leaning New Languages
Photography
Charity Work
Travelling with family and friends
Golf
Reading
Singing
- Attended professional and semi-professional vocal lessons from 2019 to current.
- Participated in singing and performance in church (in Melbourne and abroad).
- Undertook classical and chord piano lessons until Grade 5 and accomplished a distinction average during the examinations.
Cycling
- Actively Involved in Cycling communities and events.
- Attended the state cycling performance and charity event (Around the Bay) in the 50km class in 2017.
- Advanced and Promoted to ride in the Around The Bay 100km class in 2018.
Timeline
Quality Assurance
Makmur Enterprises
07.2022 - 12.2022
Sales Assistant
Makmur Enterprises
10.2021 - 06.2023
Front Counter Team Member
Kota Kaya
06.2021 - 12.2021
Bachelor of Health Science - Nutrition And Environmental Science
Deakin University
03.2019 - 10.2021
Diploma of Health Science - Majoring in Nutrition And Environmental Health
Deakin College
03.2018 - 05.2019
Cafe Worker
World Impact Café at CityLife Church
05.2015 - 01.2020
Crew Member
Hungry Jacks
02.2015 - 11.2015
Child Care Leader
CityLife Church
03.2013 - 04.2018
High School Diploma -
Vermont Secondary College
02.2013 - 10.2016
Additional Information
Referees:
- Winston Lee: World Impact Business Manager ( 0408369800 )
- Yen Mei Pai Accountant at Makmur Enterprises ( 0406938653)
- Shiu Leng Payroll Attendant at Makmur Enterprises ( 0410066183)