Summary
Overview
Work History
Education
Skills
Interests
Singing
Cycling
Timeline
Additional Information
Generic

Jo Lynn Chua

Heathmont,VIC

Summary

A motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. I am an individual who values positivity, integrity and equality. I am seeking a casual or part-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills to expand my character and gain valuable real-world experiences. Furthermore, I am a detail-oriented team player with strong organizational skills and can handle multiple projects simultaneously with a high degree of accuracy.

Overview

13
13
years of professional experience
7
7
years of post-secondary education
3
3
Languages

Work History

Sales Assistant

Makmur Enterprises
RICHMOND, Victoria
10.2021 - 06.2023
  • Fielded customer questions to share information about products, availability, and pricing.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Helped customers locate products and checked store systems for merchandise at other sites.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Remained calm and poised in a high-stress, dynamic environment to promote service to customers and staff.
  • Set and achieved company-defined sales goals.
  • Communicated orders to vendors, scheduling carriers for pickup if needed.
  • Researched new clients for the sales team, inputting contact information into Salesforce.
  • Gathered and prepared sales materials in preparation for sales meetings.
  • Entered, coded and processed vendor invoices and helped track expenses for capitalizations.
  • Established rapport with customers using active listening and interpersonal skills.
  • Collaborated with sales and marketing teams to establish an accurate representation of products marketed to customers.
  • Attended weekly sales meetings and training.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Worked with the sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Contributed to social media posts by photographing food products and promoting them on the platform.

Quality Assurance

Makmur Enterprises
RICHMOND, Victoria
07.2022 - 12.2022
  • Supported the company in maintaining a work environment focused on quality, communication, collaboration, integration, and teamwork.
  • Created and achieved product quality objectives and met product specifications.
  • Fixed identified issues to increase productivity and boost workflows.
  • Adhered to standardized software quality assurance best practices, policies and processes.
  • Developed reports and materials for key stakeholders related to quality goals, progress and challenges.
  • Fixed identified issues to improve workflows.
  • Ensured that quality food are sent out to our customers to be consumed using proper CCP, GMP and HACCP procedures.
  • Assisted team members with filing documents for the audit.
  • Mentored and coached team members on QA topics and strategies.

Front Counter Team Member

Kota Kaya
, VIC
06.2021 - 12.2021
  • Established authentic and long-lasting relationships with customers
  • Demonstrated excellent customer service skills, adaptability and understandability
  • Supported sales efforts by contributing suggestions and knowledge on nutrition and dietetics to kitchen staff and managers
  • Administered cash registers to prepare bills, accept payments and balance the till to account for daily incoming transactions
  • Developed and exhibited exceptional over-the-phone skills
  • Managed multiple tasks in a high-volume environment.
  • Restocked condiment dispensers, napkins, silverware, plasticware and drink machines to prevent shortages
  • Monitored and verified the freshness and quality of foods to maintain high business standards and safety, and to prevent food-borne illness.
  • Maintained a clean and safe workstation while adhering to all food safety and sanitation regulations.
  • Addressed guest complaints and resolved issues promote satisfaction.

Cafe Worker

World Impact Café at CityLife Church
Knox, VIC
05.2015 - 01.2020
  • Administered cashier and till accounting responsibilities during business and closing hours
  • Presented excellent customer service and adaptability during peak and off-peak hours
  • Maintained high standards of cleanliness and hygiene at all times (during and after business hours)
  • Served church members and non-members in a friendly, welcoming, and respectful manner
  • Demonstrated flexibility to cover colleagues' sicknesses and last-minute unavailability.

Child Care Leader

CityLife Church
Knox, VIC
03.2013 - 04.2018
  • Established exceptional teamwork and interactions with team members and customers (parents and children)
  • Used critical and creative thinking to organize programs and activities for children aged 3-5
  • Exhibited high levels of responsibility and security to ensure the safety of children
  • Participated in team-building activities to develop close relationships with children and their parents
  • Maintained facility compliance with applicable laws and standards of cleanliness and hygiene.
  • Introduced children to educational games and activities to boost learning.
  • Led children in creative, athletic, and educational activities while maintaining a safe and orderly group.
  • Liaised with parents and guardians to discuss child progress.
  • Worked with children to develop good cognitive, physical and language skills.
  • Utilized positive reinforcement techniques to encourage good behaviours.
  • Provided emotional support and guidance to children during difficult times.
  • Assisted in potty training and toilet hygiene.
  • Facilitated learning through play, stories and outdoor activities for successful child outcomes.

Crew Member

Hungry Jacks
Wantirna South, Victoria
02.2015 - 11.2015
  • Served customers over the counter and maintained respectful relationships with customers
  • Handled the cash register and till accountings
  • Demonstrated proficient communication skills and coordination with colleagues and customers
  • Ability to adapt and perform in fast-paced situations
  • Demonstrated flexibility and patience during obstinate situations
  • Served the community with a positive and cheerful attitude.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Became familiar with products to answer questions and make suggestions.


Education

Bachelor of Health Science - Nutrition And Environmental Science

Deakin University
Burwood, VIC
03.2019 - 10.2021

Diploma of Health Science - Majoring in Nutrition And Environmental Health

Deakin College
Burwood, VIC
03.2018 - 05.2019

High School Diploma -

Vermont Secondary College
Vermont, VIC
02.2013 - 10.2016

Skills

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Interests

Singing

Cycling

Leaning New Languages

Photography

Charity Work

Travelling with family and friends

Golf

Reading

Singing

- Attended professional and semi-professional vocal lessons from 2019 to current. 

- Participated in singing and performance in church (in Melbourne and abroad).

- Undertook classical and chord piano lessons until Grade 5 and accomplished a distinction average during the examinations. 


Cycling

- Actively Involved in Cycling communities and events.

- Attended the state cycling performance and charity event (Around the Bay) in the 50km class in 2017.

- Advanced and Promoted to ride in the Around The Bay 100km class in 2018.

Timeline

Quality Assurance

Makmur Enterprises
07.2022 - 12.2022

Sales Assistant

Makmur Enterprises
10.2021 - 06.2023

Front Counter Team Member

Kota Kaya
06.2021 - 12.2021

Bachelor of Health Science - Nutrition And Environmental Science

Deakin University
03.2019 - 10.2021

Diploma of Health Science - Majoring in Nutrition And Environmental Health

Deakin College
03.2018 - 05.2019

Cafe Worker

World Impact Café at CityLife Church
05.2015 - 01.2020

Crew Member

Hungry Jacks
02.2015 - 11.2015

Child Care Leader

CityLife Church
03.2013 - 04.2018

High School Diploma -

Vermont Secondary College
02.2013 - 10.2016

Additional Information

Referees:

  • Winston Lee: World Impact Business Manager ( 0408369800 )
  • Yen Mei Pai Accountant at Makmur Enterprises ( 0406938653)
  • Shiu Leng Payroll Attendant at Makmur Enterprises ( 0410066183)

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Jo Lynn Chua