Jomelle Jones
Kelso,QLD
Summary
Self-motivated and organised professional with over eight years' experience in an office administrative and customer support role. I have a passion for achieving outstanding results against my targets while providing exceptional customer service. I have the ability to work individually and as part of a team. I am a quick learner and can handle difficult situations. I am able to grow positive relationships with colleagues and customer's at all levels of an organisation. I am able to efficiently prioritise multiple tasks through to completion and stay calm under pressure.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Medical Secretary
ICON Cancer Care
10.2017 - Current
- Enhanced patient satisfaction by efficiently scheduling appointments and managing calendars for multiple physicians.
- Streamlined office communications by promptly answering phone calls, routing messages, and providing accurate information to patients.
- Increased office efficiency with thorough management of medical records, ensuring accuracy and accessibility for all staff members.
- Boosted patient retention by providing exceptional customer service and building rapport with each individual.
- Managed front desk operations efficiently while greeting patients warmly and addressing their concerns professionally.
Patient Services
Mater Health Services - Hospital
04.2014 - 10.2017
- Provided exceptional customer service, resolving patient complaints promptly and professionally.
- Managed high call volumes by efficiently triaging incoming requests to appropriate departments or personnel.
- Adapted quickly to changing policies or procedural updates within the clinic, maintaining consistent levels of efficiency and accuracy in daily tasks.
- Verified insurance eligibility and coverage for patients.
- Entered patient demographic and insurance data into electronic medical record system.
- Managed patient registration process, confirming data accuracy and completeness.
Education
Bachelor of Science - Health And Safety
Curtin University
Perth, WA11.2013
Methodist Ladies' College
Claremont, WA12.2006
Skills
- Microsoft Office Proficiency
- Teamwork and Collaboration
- Administrative Support Experience
- Meet Deadlines
- Payment Collection
- Clinical Support
- Patient Scheduling
- Customer Service
- Data Entry Accuracy
- Professional Telephone Etiquette
- Appointment Coordination Abilities
- Empathy and Compassion
Certification
Certificate IV in Health Administration
Basic Life Support Certificate
Blue card #: 2383453/ 1
C class drivers licence
Timeline
Medical Secretary
ICON Cancer Care
10.2017 - Current
Patient Services
Mater Health Services - Hospital
04.2014 - 10.2017
Bachelor of Science - Health And Safety
Curtin University
Methodist Ladies' College
Certificate IV in Health Administration
Basic Life Support Certificate
Blue card #: 2383453/ 1
C class drivers licence
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