Summary
Overview
Work History
Skills
Timeline
Generic

Jon Broadbent

Goulburn,NSW

Summary

Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

19
19
years of professional experience

Work History

State Operations Manager

DHL Supply Chain
08.2020 - Current
  • Collaborated with multiple departments to implement new processes that improved customer service satisfaction ratings.
  • Resolved conflicts between staff members regarding work assignments or job expectations.
  • Managed multiple projects simultaneously while ensuring timely completion within budget constraints.
  • Implemented effective change management practices across the organization to ensure smooth transition during times of transformation.
  • Established key performance indicators to measure progress towards organizational objectives.
  • Monitored budgeting activities related to State operations and developed cost-saving measures when necessary.
  • Conducted regular audits to ensure adherence to State regulations and standards.
  • Provided oversight of staff performance and provided guidance on workflow optimization initiatives.
  • Ensured compliance with all applicable laws, regulations, policies and procedures for State operations.
  • Prepared monthly performance reviews for all employees in the State department.
  • Identified potential risks associated with various aspects of state operations and took proactive steps to mitigate them.
  • Maintained a safe working environment by implementing appropriate safety protocols.
  • Drafted comprehensive policies and procedures for day-to-day operations in the State office.
  • Negotiated contracts with vendors, suppliers, and other external partners as needed for successful completion of projects.
  • Delegated work to staff, setting priorities and goals.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Prepared staff work schedules and assigned team members to specific duties.

State Manager Transport and Warehousing

Glen Cameron Group
06.2022 - 04.2023
  • Implemented new processes or technologies designed to improve operational efficiency.
  • Provided guidance and direction to employees on best practices related to their roles.
  • Managed state-level budgeting and financial operations.
  • Ensured that all safety protocols were followed at each location.
  • Monitored customer service levels in each location to ensure quality standards were met.
  • Reviewed performance metrics on a regular basis to identify areas of improvement.
  • Evaluated employee performance on an ongoing basis, providing feedback as needed.
  • Resolved customer complaints promptly, offering appropriate solutions when necessary.
  • Conducted interviews with potential candidates for open positions in the region.
  • Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
  • Designed performance metrics to track progress and strategic business goals.
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.
  • Developed incident management strategies to promote troubleshooting, root cause analysis and timely resolution.
  • Delegated work to staff, setting priorities and goals.
  • Assigned work and monitored performance of project personnel.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.

Contract Manager Asahi Beverages

Glen Cameron Group
08.2020 - 06.2022
  • Participated in meetings with senior-level executives regarding strategic initiatives involving contracted services or goods delivery timelines, quantities.
  • Ensured all changes to existing contracts were documented and approved in accordance with established policies.
  • Audited existing contracts for completeness and accuracy prior to signing or renewing them.
  • Monitored contractual performance to ensure timely completion of deliverables.
  • Resolved disputes between parties by analyzing relevant information and determining appropriate solutions.
  • Negotiated and drafted contracts, reviewed legal documents, and ensured compliance with organizational standards.
  • Maintained accurate records of all contracts in the organization's database system.
  • Developed standard operating procedures related to contract management activities.
  • Provided guidance on contractual matters such as dispute resolution, termination clauses.
  • Investigated and resolved compliance problems with independent approach focused on implementing and maintaining sound practices.
  • Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
  • Organized and maintained documents, files and records.
  • Worked with management team to improve workflows and eliminate unnecessary tasks.

National Manager Woolworths Online

Linfox
03.2005 - 08.2018
  • Managed the budget for the entire organization ensuring cost effectiveness while maintaining high standards of service delivery.
  • Ensured compliance with relevant regulations governing health and safety within each region.
  • Established relationships with key customers at a national level and provided support as needed.
  • Designed incentive programs that encouraged employees at all levels to meet their targets.
  • Conducted regular reviews with regional managers to assess progress towards organizational goals.
  • Performed regular audits of regional offices in order to identify any issues or discrepancies which could impact performance.
  • Implemented a system of quality assurance across all regions to ensure consistent standards of performance.
  • Collaborated with senior management team on strategic initiatives designed to improve operational efficiency across the organization.
  • Negotiated contracts with vendors providing goods or services nationally in order to maximize value for money spent.
  • Monitored day-to-day operations of the national organization and identified areas of improvement.
  • Drafted policies and procedures related to customer service, product returns and exchanges, employee training, to ensure compliance with applicable laws.
  • Oversaw talent acquisition, training, and development programs to build high-performing teams.
  • Monitored compliance with industry regulations and company policies to mitigate risk.
  • Oversaw quality assurance efforts to maintain high standards of product and service delivery.

NSW Consumer Group Manager

Linfox
02.2017 - 04.2018
  • Created detailed reports outlining project plans, timelines, budgets, and resources required for senior management review.
  • Conducted meetings with team members to discuss progress updates or changes in procedures.
  • Evaluated employees' performance against established standards; conducted regular performance appraisals and disciplinary actions as necessary.
  • Responded promptly to customer inquiries or complaints regarding services offered by the organization.
  • Resolved conflicts between employees through effective communication and mediation techniques.
  • Collaborated with other departments to ensure efficient workflow across different functions.
  • Developed strategies to improve employee engagement levels among staff members.
  • Implemented new systems or procedures that optimized operational efficiencies while reducing costs.
  • Fostered a culture of collaboration within the team by encouraging open communication between members.
  • Assisted with budget preparation by tracking expenses related to labor costs or materials procurement.
  • Monitored team performance, identified areas for improvement, and provided feedback to staff.
  • Established clear objectives and goals for teams, monitored progress towards those goals, and took corrective action when needed.
  • Ensured compliance with safety regulations throughout all stages of production.
  • Resolved conflicts within the team to maintain a positive and productive work environment.
  • Cultivated strong relationships with students by listening carefully and offering positive reinforcement.
  • Coached and developed direct reports to lead problem-solving activities.

Contract Manager Kmart NSW

Linfox
06.2016 - 03.2018
  • Collaborated with internal teams to identify potential risks associated with contract terms.
  • Audited existing contracts for completeness and accuracy prior to signing or renewing them.
  • Negotiated and drafted contracts, reviewed legal documents, and ensured compliance with organizational standards.
  • Monitored contractual performance to ensure timely completion of deliverables.
  • Assisted in developing strategies for mitigating contractual risk exposure within the organization.
  • Analyzed financial data related to contracts to ensure accuracy of payments made and received.
  • Resolved disputes between parties by analyzing relevant information and determining appropriate solutions.
  • Participated in meetings with senior-level executives regarding strategic initiatives involving contracted services or goods delivery timelines, quantities.
  • Acted as a liaison between internal departments and external suppliers and vendors when necessary during negotiations or other contractual matters requiring input from both sides.
  • Provided guidance on contractual matters such as dispute resolution, termination clauses.
  • Developed standard operating procedures related to contract management activities.
  • Prepared reports summarizing key metrics related to contracted services, goods received, delivered over time periods specified by stakeholders.
  • Investigated and resolved compliance problems with independent approach focused on implementing and maintaining sound practices.
  • Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
  • Represented work unit at meetings or conferences to serve as liaison for requests or complaints.
  • Read through contracts, regulations and procedural guidelines to verify comprehension and compliance.
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.

Skills

  • Logistics Management
  • Workforce Planning
  • Human Resources Management
  • Operations Management
  • Policy Development
  • Performance Improvement
  • Schedule Management
  • Employee Development
  • Cost Control
  • Quality Assurance
  • Customer Retention
  • Client Account Management
  • Employee Relations
  • Management Team Building

Timeline

State Manager Transport and Warehousing

Glen Cameron Group
06.2022 - 04.2023

State Operations Manager

DHL Supply Chain
08.2020 - Current

Contract Manager Asahi Beverages

Glen Cameron Group
08.2020 - 06.2022

NSW Consumer Group Manager

Linfox
02.2017 - 04.2018

Contract Manager Kmart NSW

Linfox
06.2016 - 03.2018

National Manager Woolworths Online

Linfox
03.2005 - 08.2018

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Jon Broadbent