Jon Helm
Summary
Knowledgeable Case Manager experienced in coordinating care for older individuals. Have worked in the industry since 2010 and have adapted to the changes in the sector. Proactive and resourceful with strong knowledge of Home Care Package Guidelines and Quality standards.
Overview
13
13
years of professional experience
Work History
Case Manager
Central Highlands Rural Health
2022.07 - Current
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Coordinated services with other agencies to support client goals and needs.
- Managed client budgets.
- Referred clients to appropriate services as required.
- Conducted client reassessments yearly or as required.
Team Leader Home Care Packages
Ku Ring Gai Neighbourhood Centre(KNC)
2020.08 - 2022.07
- Team Leader for the Home Care Package Team.
- Supported a team of 8 Care Managers.
- Self-motivated, with a strong sense of personal responsibility.
- Fortnightly team meetings to ensure staff were supported.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked to ensure KNC delivered quality services inline with the Quality standards.
Case Manager
Catholic Healthcare
2010.04 - 2021.07
- Customer service centre April 2010 to September 2010
- Assessment and Advisory service November 2011 to November 2012
- Commonwealth home support program Coordinator November 2012-November 2013.
- Community Options program November 2013 to July 2015
- Willoughby Dementia Wellness Centre Coordinator October 2015 to May 20-
- Chantal Dementia Overnight Respite Cottage 20
- Home Care Package Care Advisor
Education
Bachelor of Science - Social Sciences ( Gerontology)
Charles Sturt University
Port Macquarie, NSW11.2019
No Degree - • Certificate Four in Frontline Management
Study Well College
Sydney, NSW11.2015
No Degree - Diploma in Case Management
TAFE
Sydney, NSW11.2014
Skills
- Case Management- Home Care Packages
- Case Conferences
- Team Meetings
- Staff Management
- Resource Management
- Conflict Resolution
- Case Planning and Management
Timeline
Case Manager
Central Highlands Rural Health
2022.07 - Current
Team Leader Home Care Packages
Ku Ring Gai Neighbourhood Centre(KNC)
2020.08 - 2022.07
Case Manager
Catholic Healthcare
2010.04 - 2021.07
Bachelor of Science - Social Sciences ( Gerontology)
Charles Sturt University
No Degree - • Certificate Four in Frontline Management
Study Well College
No Degree - Diploma in Case Management
TAFE
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