Jon Santos
North Adelaide,SA
Summary
Enthusiastic and compassionate claims officer seeking to help service clients through lodging and managing complex claims, with a focus on detail and proven communication, decision-making and customer service skills.
Overview
8
8
years of professional experience
Work History
Claims Officer
Royal Automobile Association of Australia (RAA)
Mile End, SA
07.2021 - Current
- Handled customer claims efficiently through effective phone and email communication
- Handled all non-standard coverage inquiries with expertise.
- Established and nurtured strong client relationships through exceptional customer service.
- Assisted vulnerable customers, addressing inquiries and guiding them to appropriate support services when needed.
- Provided detailed explanations of insurance coverage and policy limitations to customers.
- Managed large number of claims in a collaborative environment during unprecedented events.
- Identified potentially fraudulent or exaggerated claims and referred them for investigation.
- Assisted technical teams in processing member correspondence to ensure timely claims handling
- Provided prompt and compassionate resolution to customer complaints, working closely with relevant teams for additional support.
Customer Service Representative
Fort Knox Security
Adelaide, SA
08.2016 - 07.2021
- Scheduled bookings and communicated with customers to provide support and answer enquiries.
- Provided ad-hoc technical and accounting support to optimize efficiency and reduce expenses.
- Managed stock inventory to ensure equipment availability for bookings
- Administered regular clientele and financial reports, ensuring upper management's accountability towards their goals.
Education
Bachelor of Arts - Writing And Creative Communication
University of South Australia
Magill, South Australia03-2014
Skills
- Insurance knowledge
- Attention to Detail
- Empathy
- Multitasking
- Problem-Solving
- Team Collaboration
- Adaptability
- Decision-Making
- Excellent Communication
- Customer Service
References
References available upon request.
Timeline
Claims Officer
Royal Automobile Association of Australia (RAA)
07.2021 - Current
Customer Service Representative
Fort Knox Security
08.2016 - 07.2021
Bachelor of Arts - Writing And Creative Communication
University of South Australia
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