Jon Traub
Melbourne,VIC
Summary
Technology Hardware Case Manager with extensive experience in managing hardware support cases and driving resolution processes. Demonstrated success in collaborating with cross-functional teams to enhance service delivery in fast-paced environments. Expertise in customer needs assessment, resource coordination, and effective complaint management to ensure high levels of customer satisfaction. Results-oriented professional dedicated to achieving optimal outcomes through reliable and adaptable strategies.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Customer Relations Case Manager
Hewlett Packard Australia
05.2022 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations and identifying issues.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Participated in regular professional development opportunities to stay current on best practices within the field of case management.
- Manage 60-70 incoming calls, emails per day from Australia and New Zealand.
Covid Officer
Victorian Department of Health
10.2021 - 04.2022
- Executed contract for COVID clinic in collaboration with Vic Department of Health and Manpower Group.
- Distributed rapid antigen tests to ensure timely access for patients.
- Collaborated with a dedicated team to process individuals for COVID-19 testing.
Limousine Chauffeur
Star Chauffeured Cars Australia
06.2018 - 10.2021
- The transportation of and public relations for major corporate clients, hotel guests, airline passengers
- Wedding functions state, federal and local government officials, whilst maintaining high level of punctuality, presentation, and customer service. A large contact base was established in major corporations with major exposure to C-level management and high net worth individuals.
- Enhanced customer satisfaction by providing timely and professional transportation services.
- Contributed positively to the company''s reputation through word-of-mouth referrals from satisfied customers.
- Handled sensitive client information with discretion to maintain confidentiality and build trust among clientele.
Customer Service Specialist/Relief Officer
Commonwealth Bank of Australia, CBA
10.2014 - 05.2018
- Delivered exceptional customer service in retail branches, focusing on CBD locations.
- Engaged customers in needs-based conversations to enhance satisfaction.
- Met diverse customer needs during every interaction.
- Developed a robust sales pipeline and fostered referral partner relationships.
- Conducted proactive outbound calls to survey service standards among existing CBA customers.
- Assisted customers with self-service banking options to improve efficiency.
- Marketed and sold retail banking products tailored to individual customer requirements.
Limousine Chauffeur
Brunel Chauffeur Drive
08.2007 - 04.2014
- The transportation of and public relations for major corporate clients, hotel guests, airline passengers, state, federal and local government officials, whilst maintaining high level of punctuality, presentation, and customer service. A large contact base has been established in major corporations with major exposure to C-level management and high net worth individuals a strong centre of influence has been developed and established.
Education
Advanced Diploma - Marketing And Sales Management
Witwatersrand
South Africa12.1988
Bachelor of Commerce -
Rhodes University
South Africa12.1987
Skills
- Microsoft Office (Outlook/Excel/PowerPoint/Word)
- Case management
- Problem-solving
- Documentation and reporting
Certification
Securities Institute Australia DFP 1 and 4
Languages
English
Native or Bilingual
Timeline
Customer Relations Case Manager
Hewlett Packard Australia
05.2022 - Current
Covid Officer
Victorian Department of Health
10.2021 - 04.2022
Limousine Chauffeur
Star Chauffeured Cars Australia
06.2018 - 10.2021
Customer Service Specialist/Relief Officer
Commonwealth Bank of Australia, CBA
10.2014 - 05.2018
Limousine Chauffeur
Brunel Chauffeur Drive
08.2007 - 04.2014
Advanced Diploma - Marketing And Sales Management
Witwatersrand
Bachelor of Commerce -
Rhodes University
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