Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Jon Yen

West Perth,WA

Summary

I am an experienced ICT manager with over 15 year’s experience in large-scale organizations with specialisation in asset intensive utilities industry. I emphasis on putting people first whether it be managing a team or working with internal stakeholders or customers to achieve value or outcomes.

I have worked on several transformation programs whether it be as a consultant or manager that facilitated in leading an organization undergoing a change to their operating model or implementing large-scale systems.

I am looking to pursue a new challenge with an organization that can leverage my background and skill sets whether it be with implementation of an enterprise system or setup of new teams to drive value and business outcomes.

Overview

17
17
years of professional experience

Work History

Business Application Manager

Water Corporation
Leederville, WA
02.2022 - Current
  • Successfully implemented a new IT team (EAM) through that was responsible for provisioning of the EAM platforms including Maximo, ESRI, Smallworld and the Mobility platforms.
  • Recruited and Onboarded 20 personnel using Service Integration to align towards Water Corporations SOP that uses ITIL as the operating framework
  • Responsible for $10 million dollar worth of ICT contracts comprising of software licensing, and service providers providing ICT support and services
  • Oversaw the transition to support the Work Management Enterprise Systems that serviced over 1500 operators across Western Australia
  • Lead the management and governance of Service Level Agreements by monitoring incident resolution, access management, problem management, maintenance, and enhancement processes in collaboration with Service Integration and Management.
  • Manage internal and external service providers and service Integration to ensure effective and efficient incident and problem management resolution, including representing the Section interests in various stakeholder groups.
  • Notable Projects: Work Management Project, Geospatial Foundations Upgrade Project, Mobility Upgrade and EADM Implementation

Senior Manager, ICT Operations

Power and Water Corporation
Darwin, NT
02.2020 - 02.2022
  • Responsible for 24x7 IT operations including servicing and deployment of hardware, maintaining high availability of corporate systems and ensuring effective and efficient daily operations of IT environments.
  • Aligned the operations function to ICT’s new Operating Model including setup of function, team and accountabilities
  • Provisioned ICT System and Infrastructure support to ensure all Business, Asset and OT systems meet business needs
  • Developed and executed the ICT business plan and managed the operating budget to ensure financial targets are met
  • Managed all environments; including anti-virus, patching, monitoring and other activities that will maintain the integrity and time requirements for the organisation
  • Ensured configuration management and compliance is maintained across Infrastructure, Licencing’s and end-user computing, including mobile technology
  • Managed a team of over 20 personnel comprising internal resources and contracted resources.
  • Responsible for $10 million dollar worth of ICT contracts comprising of software licensing, and service providers providing ICT support and services
  • Notable Projects: Target Operating Model (TOM) Transformation Project, GIS Upgrade Project

IT Asset Systems Manager

Power and Water Corporation
Darwin, NT
05.2014 - 01.2020
  • Lead the functional and technical aspects of the Enterprise Asset Management (EAM) systems including Maximo, ESRI GIS and arrange of commercial-off-the-shelf (COTS) and bespoke systems .
  • Managed software vendors and IT service providers to establish operations, maintenance and support for EAM Systems
  • Plan, manage and coordinate with ICT’s SDLC which included project implementations, installation, change control, integration, data migration, testing and performance management.
  • Built and maintained relationships with PWC’s internal stakeholders by integrating new systems into the existing IT management and support frameworks including business continuity and disaster recovery plans.
  • Provide regular progress reports and proactively identify and address potential risks emerging in the project and implement risk management strategies.
  • Consulted with business stakeholders by identifying business process shortcomings and translating requirements for solutions based proposals for IT solutions, which result in operational efficiency, streamlined procedures and consolidated workflows.

Managing Consultant

IBM ANZ
Melbourne, VIC
07.2010 - 04.2014
  • Evaluated and assessed client’s current IT system architecture and provided recommendations for the future-state system design and organizational change management
  • Gathered and effectively translated business requirements into technical solutions.
  • Recommended and drafted business proposals and solutions to resolve current system and organization deficiencies to achieve technological process improvements
  • Consult with business stakeholders by identifying business process shortcomings and translating requirements for solutions based proposals for the Asset Management Systems which result in operational efficiency, streamlined procedures and consolidated workflows
  • Notable Projects: The Power and Water Authority Asset Management Systems (AMS) Implementation Project

Senior Consultant

IBM
Fairfax, VA
01.2007 - 07.2010
  • Analyzed and defined business requirements in order to deliver IT solutions while redefining the business processes that worked to enhance the business capabilities
  • Provided Asset Management consulting while leveraging business analysis skill-sets in requirement gathering, solution designs and process development for various clients
  • Planned, managed and delivered migration strategies for client legacy systems into the current system platforms. Conducted gap analysis and solution design workshops with stakeholders/business units
  • Notable Projects: Tennessee Valley Authority (TVA) EAM Implementation Project

Education

Bachelor of Science - Economics

The Pennsylvania State University
State College, PA
06-2006

Skills

Per Human Synergistic(LSI) in 2021 scored in the following in constructive styles:

  • 98% - Humanistic & Encouraging
  • 91% - Affiliative
  • 65% - Achievement
  • 68% - Self Actualizing
  • ITIL
  • Risk Management
  • Information Security
  • Stakeholder Communication
  • Infrastructure Planning
  • Expense Analysis
  • Project Coordination
  • Scope Definition
  • Software Implementation
  • Business Continuity Planning and Disaster Recovery
  • Service Level Agreements
  • Stakeholder Management
  • Budget Control
  • Software Licenses and Patches
  • Operational Reporting
  • Cross-Functional Team Leadership

References

References available upon request.

Timeline

Business Application Manager

Water Corporation
02.2022 - Current

Senior Manager, ICT Operations

Power and Water Corporation
02.2020 - 02.2022

IT Asset Systems Manager

Power and Water Corporation
05.2014 - 01.2020

Managing Consultant

IBM ANZ
07.2010 - 04.2014

Senior Consultant

IBM
01.2007 - 07.2010

Bachelor of Science - Economics

The Pennsylvania State University

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