Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Jonah Fasavalu

Sydney,NSW

Summary

Dynamic and results-driven professional with three years of progressive experience at JD Sports, advancing from a casual team member to Third-in-Charge at a flagship store in Sydney. Demonstrated expertise in retail operations, team leadership, and achieving sales targets in a high-pressure environment. Proven ability to mentor and develop staff, implement effective operational strategies, and deliver exceptional customer experiences. Currently leveraging strong organizational and administrative skills as a Facilities Assistant Administrator, managing maintenance coordination, vendor relations, and compliance to ensure seamless facility operations.

Overview

4
4
years of professional experience

Work History

Facilities Administrative Assistant

Hines
Chullora, Sydney
05.2024 - 12.2024
  • Maintained accurate records of facility repairs and maintenance.
  • Scheduled and tracked maintenance activities, liaising with vendors and contractors to ensure timely completion of work.
  • Responded to internal inquiries and requests, addressing facility-related issues promptly and escalating when necessary.
  • Managed facility-related documentation, including contracts, compliance records, and vendor agreements, maintaining accurate and organized files.
  • Collaborated with external contractors during renovations or upgrades of existing facilities.

Flagship 3IC

JD Sports Fashion
Sydney, NSW
07.2023 - 01.2024
  • Provided leadership and mentorship to managers and supervisors, ensuring they delivered on performance expectations and operational goals.
  • Conducted regular meetings with managers and supervisors to review progress, address challenges, and set priorities.
  • Reviewed and approved operational reports and plans, ensuring compliance with company policies and standards.
  • Assumed full responsibility for operations in the absence of senior management, maintaining seamless business continuity.
  • Delivered feedback and performance appraisals, guiding managers and supervisors toward achieving personal and professional goals.

Department Manager

JD Sports Fashion
Bankstown, Sydney
07.2022 - 06.2023
  • Oversaw the operations of the Footwear Department, managing a team of 2 full-time employees and 2 supervisors to consistently achieve and exceed sales targets, supervising skills for casuals.
  • Led recruitment, training, and development of team members, fostering a high-performing and motivated workforce.
  • Analyzed sales reports and key performance indicators, identifying trends and adjusting merchandise to maximize profitability.
  • Reviewing JD Sports Branch Trade Reports on a weekly basis to identify key sellers and sales.
  • Provided regular performance updates and reports to senior management, detailing sales metrics, staff productivity, and operational challenges.

Department Supervisor

JD Sports Fashion
Bankstown, Sydney
06.2021 - 07.2022
  • Supervised and mentored a team of 5-6 sales associates a day, ensuring excellent customer service, and achieving sales targets.
  • Managed daily store operations, including staff scheduling, inventory management, and floor merchandising to optimize the customer experience.
  • Trained new team members in product knowledge, sales techniques, and operational procedures to maintain high service standards.
  • Collaborated with cross-functional teams, including BOH (Back of house) and textiles, to support promotional campaigns and stock replenishment.

Retail Sales Associate (Casual)

JD Sports Fashion
Liverpool , Sydney
09.2020 - 05.2021
  • Monitored and maintained the cleanliness and organization of the sales floor and stock areas.
  • Completed transactions in an efficient manner while providing excellent customer service.
  • Recommended, selected and located merchandise based on customer desires. Basic use of customer service protocol with JD Sports

Education

Bachelor of Arts - Civil Engineering

UTS
Syd

Skills

  • Retail management experience
  • Customer service and support
  • Sales leadership development
  • Staff development plans
  • Employee training and hiring
  • Recruiting and hiring
  • Giving constructive feedback

References

Mike Toleafoa

Facility Manager Hines APAC

0415 194 615

mike.toleafoa@hines.com

Catherine Cutrupi

Flagship Store Manager JD Sports Fashion

0421 949 896

cctrupi95@gmail.com

Ellen Rose

Area VM Manager

0430 1233 355

ellenrose.b@gmail.com

Timeline

Facilities Administrative Assistant

Hines
05.2024 - 12.2024

Flagship 3IC

JD Sports Fashion
07.2023 - 01.2024

Department Manager

JD Sports Fashion
07.2022 - 06.2023

Department Supervisor

JD Sports Fashion
06.2021 - 07.2022

Retail Sales Associate (Casual)

JD Sports Fashion
09.2020 - 05.2021

Bachelor of Arts - Civil Engineering

UTS

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Jonah Fasavalu