Jonah Fasavalu
Sydney,NSW
Summary
Dynamic and results-driven professional with three years of progressive experience at JD Sports, advancing from a casual team member to Third-in-Charge at a flagship store in Sydney. Demonstrated expertise in retail operations, team leadership, and achieving sales targets in a high-pressure environment. Proven ability to mentor and develop staff, implement effective operational strategies, and deliver exceptional customer experiences. Currently leveraging strong organizational and administrative skills as a Facilities Assistant Administrator, managing maintenance coordination, vendor relations, and compliance to ensure seamless facility operations.
Overview
4
4
years of professional experience
Work History
Facilities Administrative Assistant
Hines
Chullora, Sydney
05.2024 - 12.2024
- Maintained accurate records of facility repairs and maintenance.
- Scheduled and tracked maintenance activities, liaising with vendors and contractors to ensure timely completion of work.
- Responded to internal inquiries and requests, addressing facility-related issues promptly and escalating when necessary.
- Managed facility-related documentation, including contracts, compliance records, and vendor agreements, maintaining accurate and organized files.
- Collaborated with external contractors during renovations or upgrades of existing facilities.
Flagship 3IC
JD Sports Fashion
Sydney, NSW
07.2023 - 01.2024
- Provided leadership and mentorship to managers and supervisors, ensuring they delivered on performance expectations and operational goals.
- Conducted regular meetings with managers and supervisors to review progress, address challenges, and set priorities.
- Reviewed and approved operational reports and plans, ensuring compliance with company policies and standards.
- Assumed full responsibility for operations in the absence of senior management, maintaining seamless business continuity.
- Delivered feedback and performance appraisals, guiding managers and supervisors toward achieving personal and professional goals.
Department Manager
JD Sports Fashion
Bankstown, Sydney
07.2022 - 06.2023
- Oversaw the operations of the Footwear Department, managing a team of 2 full-time employees and 2 supervisors to consistently achieve and exceed sales targets, supervising skills for casuals.
- Led recruitment, training, and development of team members, fostering a high-performing and motivated workforce.
- Analyzed sales reports and key performance indicators, identifying trends and adjusting merchandise to maximize profitability.
- Reviewing JD Sports Branch Trade Reports on a weekly basis to identify key sellers and sales.
- Provided regular performance updates and reports to senior management, detailing sales metrics, staff productivity, and operational challenges.
Department Supervisor
JD Sports Fashion
Bankstown, Sydney
06.2021 - 07.2022
- Supervised and mentored a team of 5-6 sales associates a day, ensuring excellent customer service, and achieving sales targets.
- Managed daily store operations, including staff scheduling, inventory management, and floor merchandising to optimize the customer experience.
- Trained new team members in product knowledge, sales techniques, and operational procedures to maintain high service standards.
- Collaborated with cross-functional teams, including BOH (Back of house) and textiles, to support promotional campaigns and stock replenishment.
Retail Sales Associate (Casual)
JD Sports Fashion
Liverpool , Sydney
09.2020 - 05.2021
- Monitored and maintained the cleanliness and organization of the sales floor and stock areas.
- Completed transactions in an efficient manner while providing excellent customer service.
- Recommended, selected and located merchandise based on customer desires. Basic use of customer service protocol with JD Sports
Education
Bachelor of Arts - Civil Engineering
UTS
SydSkills
- Retail management experience
- Customer service and support
- Sales leadership development
- Staff development plans
- Employee training and hiring
- Recruiting and hiring
- Giving constructive feedback
Timeline
Facilities Administrative Assistant
Hines
05.2024 - 12.2024
Flagship 3IC
JD Sports Fashion
07.2023 - 01.2024
Department Manager
JD Sports Fashion
07.2022 - 06.2023
Department Supervisor
JD Sports Fashion
06.2021 - 07.2022
Retail Sales Associate (Casual)
JD Sports Fashion
09.2020 - 05.2021
Bachelor of Arts - Civil Engineering
UTS