Jonah Mati
Summary
Dynamic leader enhancing store profitability and customer satisfaction through innovative strategies and efficient inventory management. Skilled in customer service management and criminal investigations, demonstrating a strong ability to increase revenue and foster team development. Excelled in creating impactful visual merchandising displays, contributing to significant sales growth and community recognition. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Store Manager
Andrews Corner Store
02.2023 - Current
- Store Manager, Director and Owner
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Continuous Implementation of marketing strategies which lead Channel 7 Sunrise to contact us and offered a 3 minute segment portraying the importance of our store for the local community.
- My Brother and I purchased this business together as a joint investment and does not need the both of us. Due to this, I would like to use my knowledge and experience to grow in other areas.
New South Wales Police Force
NSW Police Force
07.2022 - 10.2023
- Enhanced customer satisfaction with timely identification and resolution of complex technical problems.
- Enhanced public safety by conducting routine patrols and responding to emergency calls promptly.
- Conducted thorough investigations for various cases, leading to timely resolutions and justice served.
- Testified effectively in court, contributing to successful prosecutions of offenders.
- Maintained accurate case records and documentation, ensuring proper evidence handling and information sharing among relevant parties.
- Streamlined the checkout process for faster service and improved customer experience.
Tommy Hilfiger
Tommy Hilfiger
07.2020 - 05.2021
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Streamlined the checkout process for faster service and improved customer experience.
Lowes
Lowes Menswear
07.2017 - 07.2020
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Organized and detail-oriented with a strong work ethic.
Education
Associate Degree of Policing Practice - Policing
Charles Sturt University
Sydney, NSW08.2022
High School Diploma -
Emmaus Catholic College
07.2019
Skills
Customer Service Management
Personnel development
Revenue Generation
Criminal Investigations
Data-driven approaches
Planning and coordination
Report Writing
Funds distribution
Statistical Analysis
Timeline
Store Manager
Andrews Corner Store
02.2023 - Current
New South Wales Police Force
NSW Police Force
07.2022 - 10.2023
Tommy Hilfiger
Tommy Hilfiger
07.2020 - 05.2021
Lowes
Lowes Menswear
07.2017 - 07.2020
Associate Degree of Policing Practice - Policing
Charles Sturt University
High School Diploma -
Emmaus Catholic College
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